Registrations FAQ - Locating a Registration

Overview

A user can locate a specific registration in Certain using several methods.

Go to the Event Dashboard, accessible via Manage > Registrations.
Use the column numbers in Completed Registrations by Attendee Type to browse registrations by a specific attendee type.
Use the column numbers in All Registrations by Status to browse registrations by a specific status.
Use the Query Registrations feature to conduct a specific based on criteria you provide.
Use a custom or standard report to bring up a list of attendees and find the registration in the list.
The System Registration Reports List on the Reports / Analyze page is particularly useful.
Click the Badge Report to bring up a list of all attendees for the event.
If a registrant cannot be found in these areas, the registrant has likely been marked inactive or as a test registration.
You can locate the registrant in Registrations to Review on the Event Dashboard (Manage > Registrations).