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General FAQ - Setting Up Accounts
Overview of account structures, sub-accounts, and customizing profile questions for configuring access and data separation in the Certain platform.
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Administration Overview
Overview of administrative sections including Account, Sub-Accounts, Users, Display, and Account Usage in Certain's Admin Center.
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Payments and Refunds Summary – Including Sub-Accounts
A summary of all payments and refunds for all events in the current account and its sub-accounts, grouped by payment type and date processed.
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Administering Certain
Overview of account-level settings and administrative capabilities in Certain.
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Event List (from Login)
Overview of the Event List page shown after login, including filters, columns, and actions.
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Event List
Overview of the Event List in the Certain Platform Help Center, including how to add, export, filter, and view events.
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Sub-Accounts
Guidance on creating and managing sub-accounts within an account, including required fields and options.
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Creating User Accounts
Guide to creating and managing users in a Certain account, covering user types, password setup, and permissions for sub-accounts.
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Removing Access to a Sub-Account
There is no option within Certain Platform to delete Sub-Accounts; you can remove access to a specific Sub-Account for all Users.
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Account Structure and Sub-Account Management
Overview of account structure and sub-accounts in the Certain platform, including setup and usage.