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General FAQ - Setting Up Accounts
Overview of account structures, sub-accounts, and customizing profile questions for configuring access and data separation in the Certain platform.
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General FAQ - Managing Registrations
Overview of registrations and profiles, including creation, modification, and relationship of registrations to profiles.
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General FAQ - Managing Profiles
Overview of managing profiles, difference from registrations, custom profile data, profile management, messaging, online access, and account structure...
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General FAQ - Setting Up Users
Overview of how to set up and manage system users and assign user types in Certain's Help Center.
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Registration Overview
Overview of the Registration area in Account Settings for administrators, detailing data sections and navigation.
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Report Setup (Profiles)
Instructions for creating and configuring custom profile reports in Certain's Help Center.
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Custom Profile Information
Details about the Questions tab and allowed types of custom profile questions.
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Profiles Area Options
Overview of the Profiles area features including Find, Edit, Add, and Import Profiles and how Profiles relate to Registrations.
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Profiles FAQ
Frequently asked questions about profiles in the Certain Help Center.
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Profiles FAQ - Exporting Profiles
Profiles can be exported from the Report Results window by selecting profiles and choosing an export or print format.
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Profiles FAQ - Inviting or Registering Profiles
Instructions to invite or register profiles for an event in the Certain Help Center.
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Profiles FAQ - Searching Profiles
Guidance for searching profiles using standard and advanced filters, including wildcard searches.
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Administering Certain
Overview of account-level settings and administrative capabilities in Certain.
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Custom Question Information (Attendee Answers)
Displays and edits attendee responses to custom registration questions.
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Basic Navigation Within Certain
Overview of the Global Links and Primary Navigation in the Certain help center.
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Global Navigation Icons
Overview of the global navigation icons in Certain Help Center, including the Support bot, Recent Items, Favorites, and Page Help.
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Search For Profiles
Guide to searching for profiles across accounts using fields, operators, text, and pagination in the Certain Help Center.
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Search
Guide to using the Search feature across Registrations, Profiles, Events, Forms, and Websites.
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My User Information
Use the options on this page to update basic user information and change your password.
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My Profile
Guide to configuring the My Profile section within a website on the Certain platform.
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Registrant Details (Attendee Form)
Overview of the Registrant Details section of the registration form, including header configuration, field selection, and options.
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SSO Configuration
Instructions for configuring Single Sign-On connections for events in Certain's platform.
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Choose Report Filters (Profiles)
Documentation on building and using report filters for Profiles, including Date Filters and Advanced Filters.
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Select Report Subtotals (Profiles)
Instructions for displaying subtotals in printable Profiles reports, including grouping and total options.
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Pick Report Columns (Profiles)
Instructions to select, reorder, and customize data columns for profile reports in the Certain platform.
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Profile Overview
Overview of the Profile details page in the Certain Help Center, including profile basics and related sections.
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Search Profiles
Guidance on using the Search Profiles page to filter and locate profiles within the Certain Help Center.
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Profile List
Overview of the Profile List in the Certain Help Center, including the Profile concept and how to add, find, import, and edit profiles.
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Create a New Profile, or Edit a Profile
Guide to create or modify a profile in Certain's Help Center, including required fields and data sections.
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Security Settings
Account Settings security options for PCI compliance, including session timeout, password expiration, and email-related settings.
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Data Format
Administrators can limit fields affected by data reformatting on the Data Format page.
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Custom Profile Data
Guidance on profile data, custom questions, and default field settings in Certain's registration system.
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User Information
Guide to managing users and user profiles in Certain platform.
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Sub-Accounts
Guidance on creating and managing sub-accounts within an account, including required fields and options.
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Assigning User Types
Guide on assigning user types to Certain Users and their permissions.
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Account Settings
Overview of account-level settings for all users and administrators, including reports, management features, and integrations.
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Custom Display Fields
Guide to creating and using custom display fields in Certain's platform.
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Creating User Accounts
Guide to creating and managing users in a Certain account, covering user types, password setup, and permissions for sub-accounts.
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Assigning User Types
Overview of available user types and how to assign access and permissions in Certain.
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Account Information
Help Center article describing account information, required fields, and how to update account details.
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Registration Statuses (for tags)
Help Center article describing how to apply tags to standard and custom registration statuses.
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Privacy Compliance
Help article detailing access and sub-modules for Privacy Compliance in Certain.
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Adding Existing Profiles to a New Event
Two methods to add existing profiles to a new event as registrations: Importing Registrations and Inviting Existing Profiles.
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Managing Registrations: Working with Profiles
Instructions for creating and managing Profiles within the Certain platform, including manually creating Profiles, importing Registrations, inviting o...
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Administrators - PayPal Setup Requirements
Instructions for administrators to configure a PayPal account within Certain.
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Administrators - Account-Level Custom Profile Data
Overview of account-level profile data, custom questions, and default fields in Certain Platform.
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Removing Access to a Sub-Account
There is no option within Certain Platform to delete Sub-Accounts; you can remove access to a specific Sub-Account for all Users.
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Adding/Removing Full Credit Card Information Access for a User
Instructions to grant or revoke full credit card number access for a user in Certain's account management.
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Data Extraction Guide
Guide to extracting historic profile, registration, and event data from Certain using custom reports.
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Custom Questions
Overview of using custom questions to collect event-specific registration data in Certain.