Check-in & Accommodation

Help article describing how to manage credits, credit types, and certificate options in My Credits.

Overview of Attendee Types, their uses, and how to create new Attendee Types.

Step-by-step instructions to locate and modify a registration within Certain's event management system.

General FAQ covering event setup, including event details, attendee types, questions, agenda items, payments, accommodation, and online display.

Guide to using the Auto-Match Roommates feature, including summary, auto-match, and roommate matching preferences.

Page describing roommate pairs pending approval for event accommodations.

Instructions to import attendees' accommodation reservations into an event from Excel or CSV files.

Help article describing how to set up and manage hotels for an event, including adding hotels, editing details, and aligning with registration forms.

Step 4 covers adding options to an event registration form, including agenda items, accommodations, payments, and logic settings.

Help article describing the Unmatched Roommates workflow in planning accommodation.

Overview of the Matched Roommates page listing matched roommate pairs and related columns and features.

Steps to import and update accommodation details for registrations, with templates and resources.

Room Sharing and Roommate Matching (RSRM) enables tracking of two attendees sharing the same hotel room during the event, with configuration options u...

Instructions to configure VIP alerts for Certain Check-In, including basic configuration, triggers, and contacts.

Step-by-step wizard to add a VIP alert to Certain Check-In by selecting organizations, attendee types, attendees, and contacts.

Guidance for configuring Kiosk in Certain's Check-In suite, including Survey Question Configuration and Custom Kiosk Messages.

Configure which custom profile and registration questions appear during Check-In.

Configuration page for the Check-In Basic settings, including temporary access codes, guest list options, and on-site workflow.

Instructions to enable session check-ins and manage walk-ins for sessions in the Certain Check-In app.

Overview of the Setup Dashboard in the Certain event platform, detailing header, event details, standard modules, and additional modules for event con...

Guide for configuring VIP alerts in Certain Check-In, including basic configuration, triggers, and contacts.

Real-time dashboards and analytics for check-in data in Certain's Engage platform.

Instructions to configure profile fields shown in the Certain Check-In app, including baseline and additional fields.

Documentation for configuring the Check-In basic settings in Certain's Engage platform.

Instructions to enable and configure session check-ins for the Certain Check-In app, including walk-in permissions and capacity limits.

Overview of recurring session behavior in Certain's conference sessions feature, including delayed creation, fees, conflicts, and editing restrictions...

A practical guide to mobile-driven B2B event marketing, covering pre-, during-, and post-event strategies and tactics.