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Event Setup: Attendee Types
Overview of Attendee Types, their uses, and how to create new Attendee Types.
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Using Google Analytics to Track Events in Certain
Guide to configuring Google Analytics in Certain, including how to obtain and add a Tracking ID to various pages.
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Promo Codes – Quick Guide
Brief PDF guide describing how to set up Promo Codes for events and the requirement to enable the Registration Groups as Promo Codes sub-module.
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Event Promo Code Import Wizard
Instructions to import promo codes from a CSV file into an event using the Promo Code Import Wizard.
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Discount Import Wizard
Instructions to import discounts into an event from a CSV file using the Discount Import Wizard.
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Certain 7.1.5 Release Notes
Release notes detailing enhancements and bug fixes for Certain 7.1.5.
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Certain 7.1.4 Release Notes
Release notes for Certain 7.1.4 detailing bug fixes across admin interface, country list, email, forms, groups, reporting, and session management.
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Certain 7.1.3 Release Notes
Release notes for Certain platform version 7.1.3 including enhancements and bug fixes.
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Certain 7.1.2 Release Notes
Release notes for Certain 7.1.2 covering enhancements and bug fixes across payment processors, digital events, form sessions, API, email, event lists,...
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Certain 7.0.7 Release Notes
Release notes for the Certain platform version 7.0.7, including bug fixes across modules.
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Certain 7.0.5 Release Notes
Release notes for Certain platform version 7.0.5 detailing enhancements and bug fixes.
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Certain 7.0.6 Release Notes
Release notes for Certain 7.0.6 detailing enhancements and bug fixes across admin, forms, reporting, and Zoom integration.
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Certain 7.0.4 Release Notes
Release notes for Certain 7.0.4 including enhancements and bug fixes.
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Certain 7.0.3 Release Notes
Release notes for Certain 7.0.3 covering enhancements to attendee type inventories, session catalog improvements, and bug fixes.
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Certain 7.0.2 Release Notes
Release notes for Certain 7.0.2 including enhancements and bug fixes.
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Certain 7.0.1 Release Notes
Release notes for Certain 7.0.1 detailing enhancements and bug fixes.
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Previous Release Notes (Links)
List of links to previous release notes for Certain versions.
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Required Fields Messages
Message labels and default values for required fields in the Certain Help Center forms.
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Checking Imported Registration Data
Instructions to view imported registration data in Certain by clicking the underlined number in the All Registrations By Status area.
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Registrations FAQ - Creating Registrations
Overview of three methods for entering registration information into an event database: manual entry, data import, and online forms.
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General FAQ - About Spam Filtering
Overview of how Certain handles email deliverability and spam filtering, including From address considerations and DNS changes.
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General FAQ - Tips for Names, Codes, and Labels
Guidance on setting Name, Code, and Label/Display values for items in Certain, including definitions and examples.
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Create a Website (at account-level)
Instructions for creating and configuring account-level websites in Certain.
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Forms FAQ - Linking Website to Forms
Instructions for linking an external website to a Certain registration form.
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Forms FAQ - Previewing a Form
Instructions for previewing forms in Certain's Form builder, including split screen edit mode and preview–edit toggling.
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Event List (for Reviewers)
Instructions for reviewers using the Event List in Certain, including access, sorting, and event column details.
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Promo Codes
Instructions for creating, editing, and using promo codes and discounts within events.
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Promo Codes (Attendee Form)
Guide to configuring promo codes for attendee forms, including setup, sequence placement, and error handling.
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Cookies in Certain
A brief PDF guide to the cookies added to registrants' browsers by forms and webpages created with Certain; highlights essential cookies for admin-sid...
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Attendee Types
This article lists and explains attendee types for events, including creation, fees, capacity, statuses, and related settings.
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SSO (Single Sign-On) Configuration and Use
Overview of configuring and using SSO in Certain, including Admin, Attendee, and Check-In App SSO types and setup steps.
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Google Analytics in Certain Guide
Guide to setting up and using Google Analytics in the Certain platform, including website profiles, tracking IDs, and per-page URLs.
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Cookies in Certain Guide
Guide detailing essential and non-essential cookies used by the Certain platform, with browser instructions for accessing cookie data.
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Report Display Options (Profiles)
Options for displaying and printing the selected Profile report, including display formats, data formats, and print settings.
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Search Profiles
Guidance on using the Search Profiles page to filter and locate profiles within the Certain Help Center.
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GDPR Data Subject Requests Guide
Guide to handling GDPR Data Subject Requests (View, Edit, Forget Me) for data stored in Certain.
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Assigning User Types
Guide on assigning user types to Certain Users and their permissions.
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2025 Fall Release #3 (8.3.39)
Release notes for the Fall 2025 Release #3 (8.3.39) covering enhancements, Stripe integration, and bug fixes.
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2025 Summer Release #6 (8.3.36)
Release notes for the 2025 Summer Release #6 (8.3.36), detailing fixes across agenda items, asset uploads, badges, display rules, event copy, registra...
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2025 Summer Release #5 (8.3.35)
Release notes for 2025 Summer Release #5 (8.3.35) including fixes for Forms>Inline Additional Registrations, Attendee Types to Display, and updates to...
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2025 Summer Release #4 (8.3.34)
Release notes for 2025 Summer Release #4 (8.3.34) covering fixes across Agenda Sections, Country List, Email, Registrations, Locations, Session Blocks...
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2025 Summer Release #2 (8.3.32)
Release notes for 2025 Summer Release #2 (8.3.32) covering bug fixes for Custom Statuses, Email encoding, Event Dashboard, Registrant Details, Promo C...
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2025 Summer Release #1 (8.3.31)
Release notes for the 2025 Summer Release #1 (8.3.31), covering calendar enhancements, admin tooltips, payment data handling, and reviewer portal upda...
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2025 Spring Release #7 (8.3.30)
Release notes for the 2025 Spring Release #7 (8.3.30), including enhancements and bug fixes.
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2025 Spring Release #6 (8.3.29)
Release notes for the 2025 Spring Release #6 (8.3.29), detailing enhancements and bug fixes.
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2025 Spring Release #1 (8.3.24)
Release notes for the 2025 Spring Release #1 (8.3.24), covering enhancements, admin-side Save Buttons, display rules copy, and bug fixes for forms log...
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2025 Spring Release #2 (8.3.25)
Release notes for 2025 Spring Release #2 (8.3.25) covering admin Save and Close button enhancements and fixes.
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2025 Winter Release #5 (8.3.23)
Release notes for the 2025 Winter Release #5 (8.3.23), detailing enhancements, fixes, and improvements.
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How Grand Connection Scaled Events with Certain’s Smart Event Technology
Grand Connection scaled events using Certain’s Smart Event Technology to streamline workflows, engage attendees, and maximize ROI.
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Thomson Reuters Wins Big at the Stevie’s — Certain Proud to Power Their Success
Certain congratulates Thomson Reuters on Stevie Awards wins for SYNERGY2024 and highlights the role of AI-powered event technology.
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A-Plus Meetings | Partner
Profile of A-Plus Meetings & Incentives as a partner on Certain; a large, certified woman-owned meeting company serving Fortune 500 corporations with ...
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Request a Demo of Certain Event Advisor
Form to request a demo of Certain Event Advisor with fields for First Name, Last Name, Company, and Work Email.
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Request a Demo of Certain Buying Signals
Form to request a demo of Certain Buying Signals
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Assigning User Types
Overview of available user types and how to assign access and permissions in Certain.
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Adding percentage based discounts to your Event
Guide to applying percentage discounts to event registrations via promo codes or logic-based rules.
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Countries Available in Certain
Explains how the ISO Country list determines available countries in the Country drop-down and how to configure the Country field in forms.
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Event Setup: Suppliers
Instructions to add and manage suppliers for an event in the SMM module of Certain.
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Fully customize an Email Template in Certain
Instructions for creating fully customized email templates for events or forms in the Certain platform, with styling tips and an example.
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Administrators - PayPal Setup Requirements
Instructions for administrators to configure a PayPal account within Certain.
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Email Analytics: Email Statuses and What They Mean
Overview of email delivery statuses such as Delivered, Bounce, Blocked, and Deferred in Certain's Email Analytics.
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Promo Codes Guide
Guide to using the Registration Groups as Promo Codes module in Certain.
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Take a Tour of Certain Event Intelligence
A page that presents the Certain Event Intelligence product tour.
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How Events Drive Revenue
Events give companies a chance to tailor experiences to attendees. These experiences can take prospects and leads through their buying process faster,...
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Certain Launches Touchpoint Ignite: Transforming Events with Deep Audience Insig...
Certain announces Touchpoint Ignite, an AI-powered event app that turns engagement data into deep audience insights with a conversational interface.
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Certain Announces Strategic Partnership with Capture Technologies to Enhance Eve...
Certain announces a strategic partnership with Capture Technologies to merge onsite event technology with AI-powered event management and intelligence...
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Attendee Management | Partner
AMi provides technology-based attendee management services through event registration software and support, simplifying event management for organizat...
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Turning Event Data into Gold – 7 Ways to Measure the Business Impact of Your Eve...
On-demand webinar explaining how to transform event data into meaningful insights.
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From Signals to Sales: Activating Intent Data from Events
An on-demand webinar showing how to translate event data into actionable intelligence to drive pipeline and accelerate deals.
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Let's Connect
Contact page for Certain featuring a form to collect personal and event information and contact details for support and billing.
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Leveraging Event Data and AI for Business Success
Blog recap of a webinar on event data and AI, including Touchpoint Ignite and data-driven strategies for ROI.