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Participant Type
Explains how Participant Types group users and restrict features by Participant Type in Touchpoint.
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Bulk Uploading Content
Instructions for bulk uploading content into Touchpoint using spreadsheets and the Import Content workflow.
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Scheduling and Publishing Sessions
Guidance on scheduling sessions and publishing them using the session scheduler and mass actions.
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General FAQ - Streamline Agenda Item Entry
Instructions to streamline agenda item entry using Import and Export in the Certain platform, including steps and column tips.
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General FAQ - Setting UP Online Forms
Instructions on adding registrations and creating online registration forms for events, with a list of available form sections and their purposes.
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General FAQ - Setting Up Online Forms
Instructions for creating and managing online registration forms within the Certain platform.
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Event FAQ - Working with Agenda Items
Documentation on creating, editing, and managing agenda items in events, including item details, dates, inventory, fees, and labels.
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Adding Questions to Agenda Items
Legacy feature article describing how to assign custom questions to agenda items and related cautions.
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General FAQ - Setting Up an Event
General FAQ covering event setup, including event details, attendee types, questions, agenda items, payments, accommodation, and online display.
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Reports FAQ - Define Report Export Actions
Guidance on configuring mass actions that run automatically when exporting a report.
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Define Report Export Actions (Setup)
Instructions for configuring automatic Mass Actions when exporting reports, including selection of actions and export methods.
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Define Report Export Actions (Events)
Guidance on triggering Mass Actions during report export in Certain's Help Center.
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Build and Manage an Event - Step 4
Step 4 covers adding options to an event registration form, including agenda items, accommodations, payments, and logic settings.
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Certain 7.0.4 Release Notes
Release notes for Certain 7.0.4 including enhancements and bug fixes.
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Registrations FAQ - Updating a Group of Registrations
Mass actions enable updating multiple registrations at once using the Mass Action drop-down, saving time by batch updates.
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Update Full Capacity/Inventory Messages
Instructions to update full capacity or inventory messages for sessions and agenda items in the Certain Help Center.
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Forms FAQ
FAQ covering common tasks for managing forms in the Certain Help Center.
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General FAQ - Activating Agenda Item Waitlist on Forms
Instructions to activate waitlists for full agenda items within each agenda section of a form.
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Forms FAQ - Changing the Order of Items on a Form
Instructions on configuring the order of form sections and how to reorder registrant details, attendee types, questions, and agenda items.
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Forms FAQ - Editing Forms
Instructions for editing a form in the Certain platform, including left navigation functions and split-screen preview tips.
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Group List
Documentation for Group List in the Registration Groups module, including group management and assignment features.
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Packages
Note: The Package feature enables advanced control over agenda items and ticket quantities within events, using logic rules to enforce limits; it is a...
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Agenda Display Options (Registration Form)
Guidance on configuring Personal Agenda, Agenda, and Agenda Guest List sections for registration forms in the Certain platform.
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Questions (Registration Form)
Guide for configuring and using the Questions sections in a registration form, including prerequisites, sections, verify/confirm, and backward compati...
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Agenda Items: Advanced (Custom Questions)
Instructions for using custom questions to collect information for agenda items, including question types and editing steps.
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Merchandise (Agenda Items)
Instructions for managing merchandise items in events, including item lists, custom merchandise types, and group/classification management.
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Fees & Discounts (Agenda Items)
Guidance on managing fees, discounts, taxes, and custom fee types for agenda items in the Certain event platform.
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Scheduled (Agenda Items)
Help center article detailing how to manage scheduled agenda items, including viewing, editing, types, and groupings.
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Agenda
Overview of agenda categories, items, and management features for event planning within the Certain platform.
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Notification Setup
Configuration guide for email notifications when event capacity thresholds are reached.
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Reviewers
Instructions for adding, editing, importing, exporting, and anonymizing reviewers in the Speaker and Session Management module.
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Speakers (in Speaker and Session Management)
Guidance for adding, editing, and managing speakers and related functions within the Speaker and Session Management module.
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EXPORT
Documentation on configuring automatic mass actions for exported reports in Event Reports.
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Sessions (in Speaker and Session Management)
Help Center article detailing how to view, filter, and manage sessions and session instances in Speaker and Session Management, including types, level...
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Agenda (Attendee)
Help article describing how to view and manage an attendee's agenda items in the Certain platform.
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Tags
Instructions for managing tags in the Certain platform, including adding, listing, importing, and exporting tags for accounts and sub-accounts.
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2025 Fall Release #3 (8.3.39)
Release notes for the Fall 2025 Release #3 (8.3.39) covering enhancements, Stripe integration, and bug fixes.
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2025 Fall Release #2 (8.3.38)
Release notes for the 2025 Fall Release #2 (8.3.38) of the Certain platform.
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2025 Summer Release #6 (8.3.36)
Release notes for the 2025 Summer Release #6 (8.3.36), detailing fixes across agenda items, asset uploads, badges, display rules, event copy, registra...
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2025 Spring Release #5 (8.3.28)
Release notes for Spring 2025 Release #5 (8.3.28), including enhancements to Registration Administration and several bug fixes across agenda items, St...
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2025 Spring Release #4 (8.3.27)
Release notes for the 2025 Spring Release #4 (8.3.27), including fixes for session names with special characters, agenda items, and display fields.
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2025 Winter Release #5 (8.3.23)
Release notes for the 2025 Winter Release #5 (8.3.23), detailing enhancements, fixes, and improvements.
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Take a Tour of Touchpoint Ignite Event App
Explore key benefits and features of Touchpoint Ignite through an interactive tour.
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Features Overview
Overview of app features for the Certain Touchpoint attendee mobile app.
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Maps and Locations
Instructions for creating image maps and street maps in Touchpoint, including pins, locations, and device views.
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Capacity Planning
Capacity planning in Touchpoint extends the Agenda feature to manage session capacity.
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Touchpoint Dashboard Training - June 2021
Touchpoint Dashboard Training article with agenda items and related resources.
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Agenda Feature Settings and Management
Documentation of settings for agenda features including check-ins, filters, and sub-sessions in Touchpoint.
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Activity Feed
Instructions for Activity Feed settings, home screen panel, scheduling, and moderation in Touchpoint.
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Adding percentage based discounts to your Event
Guide to applying percentage discounts to event registrations via promo codes or logic-based rules.
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Email Alerts
Configures email notifications for attendee types and agenda items when inventory thresholds are reached.
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Managing Registrations - Cancellations and Refunds
Guide to creating cancellation fees for registrations and agenda items, and processing refunds.
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Using Inline vs. Display Logic
Guide to showing content on forms using Inline and Display Logic in the Certain platform.
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Using a Table to Display Agenda Items in the Form
Instructions for displaying Agenda Item descriptions and labels on a form using a table, including steps to edit Agenda Items and insert a table.
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Fees - Expiration and changing amounts
Details about how event fees expire and how to change fee amounts on items and registrations in Certain.
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Sharing Reports via Tokenized URL
Guide to sharing reports via tokenized URLs with read-only access or mass-action permissions.
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Appending Agenda Items to an Email Template
Guidance on using Display Rules to include Personal Agenda items in an Email Template.