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Submit a request
Form to submit a support request including email, priority, subject, event info, date, description, and attachments.
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Color Theming
Details on color theming including defaults, tool usage, editor mappings, and non-themable items.
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Registration Groups in Certain
Guide to using the Registration Groups sub-module in Certain, including setup, usage, and reporting.
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Email Analytics Frequently Asked Questions
FAQ covering dashboard refresh, statuses, tracking, retention, and CAN-SPAM compliance for Email Analytics.
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Troubleshooting Data Fields in Emails
Guidance for diagnosing dynamic data field display issues in templated emails when recipients are marked as Test Registrants.
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Web Integration Links
Instructions for enabling Web Integration Links and adding new links to customize attendee communications.
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Fully customize an Email Template in Certain
Guidance on creating fully customized email templates for events or forms in Certain, including styling tips and an example.
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Best Practices: Email Deliverability
Guidance on ensuring email deliverability from Certain, including DMARC, SPF, DKIM, and best practices.
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How to Setup Event Waitlist Option
Instructions to enable and manage Event Waitlist when event capacity is reached, including configuration of statuses and emails.
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Error when no Form in the Event is marked as Primary
If no Form in the Event is marked as Primary, a server error occurs when Display Rules reference the Primary Form in an Email Template.
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Form Password Options
Two methods to help Registrants access password-protected forms: Forgot Password email templates and Reg ID URL approach.
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How can I receive an email when someone registers for my Event
Instructions to copy Confirmation Emails to a specified email address via the cc field in the Confirmation settings.
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General FAQ - Publishing Forms and Websites
Instructions on publishing online forms and websites in Certain, including how URLs are created and delivered to attendees.
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Custom Report Header and Footer (Account Settings)
Guidance on adding and formatting custom headers and footers for Certain reports, including PDF and Excel formats.
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Email (Profile)
You can send Email messages to individual profile contacts using the Email page, including To, Reply To, CC, BCC, Subject, and Message fields, with an...
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Tier: Add/Edit
Instructions to add or edit a Tier in Certain's event management system, including fields, privileges, emails, and recommendations.
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Events List Web Page
Describes the Events List Web Page in the Certain Help Center and how to customize the events list and its columns.
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Custom Report Header and Footer (Consolidated Reports)
Instructions to add and format a custom header and footer for Consolidated Reports in the Certain Help Center, including supported output formats and ...
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Badges Guide
Guide to configuring and generating badges in Certain, describing Badges V2 features and workflow.
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Special Characters on Content Block and Display Rules
Best practice not to include special characters in the Name field of Content Blocks and Display Rules; including them can cause a server error or caus...
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Setting Up Reviewers -- Adding/Importing/Login
Instructions for creating, importing, and emailing reviewers for session reviews on the Certain platform.
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Single or Multiple Session Review Tiers
Guide describing how to create up to five session review tiers, including default tier, visibility, privileges, email templates, and recommendations.
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Special Characters in Display Rule or Custom Block Name
Guidance on avoiding special characters in Display Rule and Custom Block names to prevent errors in emails.
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Add To Calendar Updates
Upcoming changes to Add to Calendar with AddEvent integration in the Certain platform (7.1.7).
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Sending Confirmation Emails When Allowing Partial Payments on a Form
Instructions for sending confirmation emails to registrants who have made partial payments by creating a partial payment email template and a logic ru...
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Primary Display Setup
Guidance on configuring the Primary Display: background color, fonts, page width, alignment, header/footer, and dynamic data fields.
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2025 Summer Release #4 (8.3.34)
Release notes for Summer 2025 Release #4 (8.3.34) covering fixes across Agenda Sections, Country List, Email, Forms, Locations, Session Blocks, Speake...
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2025 Spring Release #3 (8.3.26)
Release notes for the 2025 Spring Release #3 (8.3.26) covering bug fixes across accounts, agenda items, emails, forms, itineraries, imports, and catal...
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Build an Event - Step 6
Step 6 explains how to create marketing elements for an event, including links, website integration, and email templates.
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The Nine Events of Email
Overview of the nine email events described for SendGrid analytics and notifications via Event Webhooks.
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Email Analytics: Email Statuses and What They Mean
Overview of Delivered, Bounce, Blocked, and Deferred events in email delivery and what they imply for deliverability.
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How to add a link to an image or banner using an HTML editor
Instructions to add a hyperlink to an image or banner using an HTML editor in Certain's Help Center.
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How to create, edit and delete an email template
Step-by-step guide to create, edit, and delete email templates in an event, including categories and saving changes.
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Customizing Emails Based on Different Registrant Factors/Values
Help center article explaining how to vary email content based on registrant answers using display rules and content blocks.
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Adding an email address as a hyperlink
Instructions to convert an email address in an email into a clickable hyperlink by setting the contact email as a hyperlink in the email template.
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Adding file attachments for email templates
Steps to attach files to email templates in Certain, including single attachments, Zip files, and external links.
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Digital Events - How to Share Webcast/Webinar Details using Email and Session Ca...
Instructions for adding the webcast join URL and Session Catalog link to an Email Template in Digital Events.
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Appending Agenda Items to an Email Template
Uses Display Rules to include the Personal Agenda in an Email Template and shows how to create and apply the rule.
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Changing Contact Information on the Event Registration Confirmation Email
Instructions to change the From address on the Event Registration Confirmation Email in Certain Platform.
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Session Blocks
Session Blocks provide flexible display of registered and waitlisted sessions in emails, controlled by templates and display rules.
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Inline Additional Registrations
Summer Release 8.3.8 introduces an Inline Addl Registrations feature to capture multiple attendees on a single form page with up to 200 additional reg...
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General FAQ - Sending Emails
General FAQ about sending emails in the Certain platform, including group and individual messaging, and saving email templates.
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Specify Custom Report Header and Footer (Supplier Reports)
Guidance to add and customize headers and footers in supplier reports using the HTML Editor.
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PAGE (Custom Report Header and Footer)
Instructions to customize the header and footer for a custom report in multiple formats, with dynamic data fields and HTML Editor guidance.
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Email a group of registrations
Instructions for emailing a group of event registrations using templates in Certain.
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Digital Events Email Templates
Email template sent to new digital event registrants, with editing and best-practice guidance.
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Scheduled Emails
Overview of the Scheduled Emails feature in Certain's Help Center, including listing, editing, and copying events with scheduled emails.
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Reviewer Email Templates
Guide to creating and managing reviewer email templates for session reviews in Certain.
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Speaker Email Templates
Guidance for creating and managing speaker email templates in Certain Help Center.
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Removing extra bullet points when using Content Block on email templates
Guidance to fix extra blank bullet points in Outlook when using Content Block in email templates by inserting a hidden div after bullet lists.
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Dynamic Emails Guide
Guide explaining how to use Content Blocks and Display Rules to create dynamic email templates based on registration values.
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Custom Report Header and Footer (Profile Reports)
Instructions to add and format a custom header and footer for Profile reports using the HTML Editor.
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'Send Email' for accepted registrations
Help article explaining optional email templates for accepted registrations and the risk of sending duplicate emails.
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2025 Winter Release #5 (8.3.23)
Release notes for the 2025 Winter Release #5 (8.3.23) in the Certain Help Center.
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Session Reminders
Automated, scheduled session reminder emails with Dynamic Data Fields, templates, scheduling, testing, and analytics.