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Basic Template
Documentation on creating and editing the Basic Template used in the Certain Help Center Attendee Experience.
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How to Close Registration for an Event
Step-by-step instructions to close event registration via Form settings or Event Status, with notes on statuses and closing messages.
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General FAQ - Importing Registration Data
Guidance on creating registrations from existing data via external files or profile-based methods.
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Registration Overview
Summary page in the Registration area of Account Settings for administrators, listing data from Custom Profile Data, Financial Data, Printable Confirm...
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Pick Report Columns (Account Reports)
Guide to selecting, ordering, sorting, and customizing columns for Account Reports in Certain.
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Custom Report Header and Footer (Account Settings)
Guidance on adding and formatting a custom header and footer for reports using the HTML Editor, with notes on formats and data-field customization.
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Report Setup (Profiles)
Guide to creating and modifying custom Profiles reports, including Setup, Display, Groups, Subtotals, Columns, Filters, and Page sections.
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Profile Reports
Use this page to create and run reports on the profiles in your Certain account.
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Custom Profile Information
Instructions for managing custom profile questions in a profile within the Certain Help Center.
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Profiles Area Options
Details about managing profiles and their relation to registrations in the Certain Help Center.
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Branding & Footer (Reviewer Portal)
Help article detailing branding and footer settings for the Reviewer Portal, including site header branding, logo options, and linking.
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Event Details Page
The Event Details page is a special page navigable only by selecting an event on the Events List and allows the use of event-specific Dynamic Data Fie...
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Website Display
Documentation of the Website Display shell and CSS classes used in the Certain platform.
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Specify Report Display Options (Events)
Page detailing options for report display and print settings for event reports.
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What's a 'Primary Form'?
Explanation of Primary Form designation and usage in Certain's event forms.
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Search For Forms
Instructions for searching forms across events and across accounts in Certain's Help Center.
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Forms FAQ - Creating Form Section Headers
Guidance on configuring Section Header fields for form sections, including Text Above Header, Header Text, and Text Below Header.
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Custom Fields
Custom Fields for groups enable storing extra information about each group via the Groups > Group List page for the same event.
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Group List
Guide to creating and managing registrant groups for events, including assigning attendees and configuring related options.
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Custom HTML Section Details (Registration Form)
Instructions for adding and configuring Custom HTML sections within a registration form.
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Event Waitlist form section
Documentation for adding an Event Waitlist form section and configuring its text, header, and behavior.
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Questions (Registration Form)
Instructions and options for using the Questions section in a registration form, including prerequisites, sections, verify and confirm, and backward c...
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Create a New Form
Guide to creating and configuring a new registration form within a Certain event.
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Forms List
Overview of the Forms List feature in the Certain Help Center, including how to use the list, configure form sections, and common tasks.
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Pick Report Columns (Data Fields) [Supplier Reports]
Instructions for selecting and ordering data fields in supplier report columns, including moving fields, filtering, sorting, and customizing column he...
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Display Options (Supplier Reports)
Configure display and print settings for Supplier Reports in the Certain platform.
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Specify Custom Report Header and Footer (Supplier Reports)
Instructions to add and format a custom header and footer for Supplier Reports using the HTML Editor, including supported output formats and data-fiel...
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PAGE (Custom Report Header and Footer)
Instructions to customize headers and footers for custom reports across formats.
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Display Options (Event Reports)
Options for displaying and printing event report outputs, including formats, data formatting, and print settings.
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Custom Report Header and Footer (Profile Reports)
Instructions for adding a custom header and footer to profile reports using the HTML Editor, including supported formats and data fields.
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Choose Report Filters (Profiles)
Guide to using Date Filters and Advanced Filters to constrain data in Profile reports.
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Select Report Subtotals (Profiles)
Instructions for displaying subtotals on profile reports in PDF and HTML, including per-group counts and grand totals.
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Pick Report Columns (Profiles)
Instructions for selecting and ordering data columns in profile reports within the Certain Help Center.
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Choose Report Grouping (Profiles)
Guide to configuring grouping for profile reports, including multi-level groupings, date-based grouping, and display options.
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Report Display Options (Profiles)
Options for displaying and printing Profile reports in Certain Help Center.
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Create a New Profile, or Edit a Profile
Guidance to create or edit a profile, including required fields, contact data, addresses, and notes.
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Custom Event Data
Details on Custom Event Data in Certain: access, usage, questions, and management per account.
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Check-In Settings
Configuration options for branding and settings of the Certain Check-In app, including account logo, header/footer background, and event list display.
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2025 Spring Release #4 (8.3.27)
Release notes for the 2025 Spring Release #4 (8.3.27) of the Certain platform.
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2025 Spring Release #3 (8.3.26)
Release notes for 2025 Spring Release #3 (8.3.26) covering fixed issues including accounts usage reports, agenda item guest list, email handling, form...
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Custom Fields
Overview of custom fields for Attendees and Exhibitor Leads, including types, read/write settings, display rules, and precedence.
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Content Display
Details on configuring Display Fields, Content Blocks, and Display Rules for event forms, websites, and emails in the Certain platform.
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Adding Existing Profiles to a New Event
Instructions to add existing Profiles to a new Event either by importing Registrations or by inviting Profiles.
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Concurrent Registrations on Forms - Error: Please wait; the page will be automat...
Explanation of the 'Please wait' error when the maximum number of Concurrent Registrations is reached and troubleshooting steps.
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Troubleshooting Data Fields in Emails
Guidance for diagnosing dynamic data field display issues in templated emails when recipients are marked as Test Registrants.
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How to change the Font Size or Remove the Underline for Hyperlinks on Forms and ...
Instructions to customize hyperlink appearance on forms and websites using CSS, including example code.
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Managing Registrations: Working with Profiles
Overview of managing registrations by working with profiles, including creating profiles, importing registrations, inviting profiles to events, and vi...
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Troubleshooting - Payment Info Saving but not Processing on Complete Registratio...
Step-by-step troubleshooting for payment processing on complete registrations in Certain's form-based payments.
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Assigning Speaker Attendee Type Using Logic
Steps to auto-assign a Speaker Attendee Type to speakers via form logic in Plan.
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Upload Embedded Google Map to Forms
Instructions to embed a Google Map into a form by copying the embed HTML.
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System Timestamps
Certain date-time stamps are displayed in PST on the administration side; event and form times follow PST and calendar zones.
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General FAQ - Managing Registrations
Overview of how registrations and profiles are created and managed for events in Certain.
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Review Sessions (Reviewer Portal)
Documentation for configuring the Reviewer Portal page used by reviewers to review assigned sessions.
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Creating a Registration Profile in an Event for Existing Speakers
Instructions to create or link a Registration Profile for an existing Speaker in an Event, using a Form or not using a Form.
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Setting Up Reviewers -- Adding/Importing/Login
Instructions for creating, importing, and emailing reviewers for session reviews on the Certain platform.
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Using Inline vs. Display Logic
You can display form content based on conditions using Inline Actions (on the same page) or Display Actions (on a separate page).
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Using a Table to Display Agenda Items in the Form
Instructions for displaying agenda items in a form using a table in the Certain Help Center.
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Power Template - Creating & Navigating the Power Template
Guide to creating and navigating the Power Template in the Certain platform.
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Administrators - Account-Level Custom Profile Data
Overview of account-level profile data, default fields, and how to manage custom questions and mappings in Certain Platform.
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Advanced Template
Documentation for creating and editing the Advanced Template in the Certain platform, including Display Fields and Content File usage.
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New Report Updates in 8.0
Improvements to the Event Reports area in Certain Platform 8.0 include a redesigned Report List page, clearer Report Type guidance, grouped Data Field...
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Custom Display Fields
Instructions for creating and using custom display fields in the Certain platform.
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Account Structure and Sub-Account Management
Guide to creating and managing Sub-Accounts within an Account on the Certain platform.
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Primary Display Setup
Guidance on configuring the Primary Display: background color, fonts, page width, alignment, header/footer, and dynamic data fields.
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2025 Fall Release #2 (8.3.38)
Fall 2025 release notes for version 8.3.38, detailing bug fixes across Content Blocks, Forms, Attendee Types, Payment Processing, and Reporting.
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2025 Summer Release #4 (8.3.34)
Release notes for Summer 2025 Release #4 (8.3.34) covering fixes across Agenda Sections, Country List, Email, Forms, Locations, Session Blocks, Speake...
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Adding Sessions - One by One or Via Import
Certain enables manual or bulk session creation using Standard or Conference Layouts, including step-by-step import and one-by-one addition.
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Profiles FAQ
FAQ covering profiles: searching, adding or updating, inviting/registering, exporting, change history, and removing PII.
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Inline Additional Registrations
Summer Release 8.3.8 introduces an Inline Addl Registrations feature to capture multiple attendees on a single form page with up to 200 additional reg...
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Build and Manage an Event - Step 3
Step-by-step instructions for creating and customizing registration forms in the Certain platform.
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General FAQ - Activating Agenda Item Waitlist on Forms
Instructions to enable and use the waitlist option for full agenda items in agenda forms.
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Check-In: Profile Configuration
Instructions to configure profile fields shown in the Certain Check-In app.
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Data Extraction Guide
Guide to extracting historic profile, registration, and event data from a Certain account using custom reports and APIs.
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Group List
Group List enables managing registrant groups for events, including adding, editing, importing, and assigning attendees, with optional agenda items, s...
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Session Reminders
Automated, scheduled session reminder emails with Dynamic Data Fields, templates, scheduling, testing, and analytics.
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Promo Codes Guide
Guide to using the Registration Groups as Promo Codes module in Certain.
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How can I still deliver on my business objectives through digital events?
A guide for transitioning in-person events to digital formats with integration and engagement strategies.
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10 Things to Look for in the Best Event Management Software
A concise guide listing ten key features to evaluate in an event management platform.
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Request a Touchpoint Ignite Demo
A page to request a Touchpoint Ignite Demo for event management.
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Event Management Software For Virtual Events
Event management software for virtual events to engage audiences, leverage event intelligence, and scale thousands of virtual events.
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In-Person Events Easily Planned, Delivered & Repeated
Event automation platform for in-person events enabling replication, efficiency, branding, scale and insights.
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Unify Virtual and In-person Audiences With a Consistent and Engaging Hybrid Even...
Hybrid event management platform enabling in-person and virtual audiences with engagement tools, branding, templates, and insights.
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Your Event Success Is Our Priority
Certain’s team of event management consulting professionals brings extensive experience in building your events, templates, forms, website design and ...