-
Add To Calendar Updates
Details on 7.1.7 Add to Calendar updates, including AddEvent integration and configuration changes.
-
How to Close Registration for an Event
Step-by-step guidance to close event registration using Forms or Event Status in the Certain Help Center.
-
General FAQ - Streamline Agenda Item Entry
Instructions to streamline agenda item entry using Import and Export in the Certain platform, including steps and column tips.
-
General FAQ - Publishing Forms and Websites
Overview of how Certain creates and shares URLs for online forms and websites and how to deliver them to attendees.
-
Custom Report Header and Footer (Account Settings)
Instructions to add a custom header and footer to reports using the HTML Editor, including data field insertion and output format notes.
-
Report Setup (Profiles)
Instructions for creating and configuring custom profile reports in Certain's Help Center.
-
Import Room Reservations
Instructions to import attendees' accommodation reservations into an event from Excel or CSV files.
-
Custom Report Header and Footer (Consolidated Reports)
Instructions to add a custom header and footer to reports in Certain's Consolidated Reports, including HTML Editor usage and PDF/Excel format notes.
-
Pick Report Columns (Consolidation Reports)
Instructions for selecting and ordering data fields in Consolidation Reports within the Certain platform.
-
Specify Report Display Options (Events)
Options for display and print settings of event reports in Certain.
-
Build and Manage an Event - Step 7
Step 7 provides a readiness checklist for online registrations.
-
Meeting Requests (Home)
Overview of the Meeting Requests Home page in the Certain Help Center, detailing list view, filters, and actions.
-
Reports FAQ - Printing and Exporting Reports
Overview of formats for delivering reports: HTML, PDF, Excel, CSV, and TXT.
-
Certain 7.1.4 Release Notes
Release notes for Certain 7.1.4 detailing bug fixes across admin interface, country list, email, forms, groups, reporting, and session management.
-
Certain 7.0.7 Release Notes
Release notes for the Certain platform version 7.0.7, including bug fixes across modules.
-
Certain 7.0.5 Release Notes
Release notes for Certain platform version 7.0.5 detailing enhancements and bug fixes.
-
Certain 7.0.4 Release Notes
Release notes for Certain 7.0.4 including enhancements and bug fixes.
-
.CSV File Format
Overview of CSV file format, encoding requirements, and character sets for imports.
-
How to Import Accommodation Details
Steps to import and update accommodation details for registrations, with templates and resources.
-
Forms FAQ
FAQ covering common tasks for managing forms in the Certain Help Center.
-
What is a Primary Form?
Explanation of the Primary Form designation, editing, and related behavior in Certain's form setup.
-
Inline Additional Registrations
Documentation for the Inline Additional Registrations feature in Certain's Summer Release 8.3.8, including benefits, fields, and configuration.
-
General FAQ - Activating Agenda Item Waitlist on Forms
Instructions to activate waitlists for full agenda items within each agenda section of a form.
-
Event List (from Login)
Overview of the Event List page shown after login, including filters, columns, and actions.
-
Search For Profiles
Guide to searching for profiles across accounts using fields, operators, text, and pagination in the Certain Help Center.
-
Search
Guide to using the Search feature across Registrations, Profiles, Events, Forms, and Websites.
-
Search For Registrations
Guidance for searching registrations across events and accounts, including criteria fields, operators, wildcards, pagination, and sorting.
-
Forms FAQ - Changing the Order of Items on a Form
Instructions on configuring the order of form sections and how to reorder registrant details, attendee types, questions, and agenda items.
-
Forms FAQ - Setting Up the Agenda Search Section
Guidance on configuring the Agenda Search filters, including field labels, pagination, and no-results messaging.
-
Forms FAQ - Creating a New Form
Steps to create a new registration form, including how to access the Create a New Form page and copy an existing form.
-
Forms FAQ - Editing Forms
Instructions for editing a form in the Certain platform, including left navigation functions and split-screen preview tips.
-
Forms FAQ - Previewing a Form
Instructions for previewing forms in Certain's Form builder, including split screen edit mode and preview–edit toggling.
-
Reports FAQ - Working with the Report Results Window
Documentation for using the Report Results window in Certain's Reports feature, including access, page areas, actions, filters, and navigation.
-
Event List
Overview of the Event List in the Certain Platform Help Center, including how to add, export, filter, and view events.
-
Custom HTML (Registration Form)
Guide to using Custom HTML sections within registration forms, including creation, naming, and management of up to 20 sections.
-
Additional Registrations (Attendee Form)
Instructions for configuring and using Additional Registrations on a single order form, including form setup, transfer of primary to additional regist...
-
Promo Codes (Attendee Form)
Guide to configuring promo codes for attendee forms, including setup, sequence placement, and error handling.
-
Sessions (Attendee Form)
Guidance on configuring and using Session Sections, Session Templates, and Speaker templates within Attendee Forms on the Certain platform.
-
Questions (Registration Form)
Guide for configuring and using the Questions sections in a registration form, including prerequisites, sections, verify/confirm, and backward compati...
-
Form Setup (Attendee/Registration Form)
Guidance for configuring attendee registration forms in the Certain platform, including sections, setup information, page layouts, and advanced settin...
-
Create a New Form
Guide to creating a new registration form in Certain's Plan > Forms, including setup, page layout, display settings, and advanced options.
-
Pick Report Columns (Data Fields) [Supplier Reports]
Instructions for selecting, ordering, and renaming data fields in supplier report columns.
-
Display Options (Supplier Reports)
Configuration of display, data export, and print settings for Supplier Reports in the Certain platform.
-
Specify Custom Report Header and Footer (Supplier Reports)
Guide to adding and formatting custom headers and footers for supplier reports using the HTML Editor.
-
Check-In Insights
Dashboard visualizes real-time check-in data with graphs for time, attendee types, and questions analytics.
-
Pick Report Columns (Event Reports)
Documentation on selecting and ordering data columns for Event Reports in the Certain platform.
-
PAGE (Custom Report Header and Footer)
Instructions to customize headers and footers for a custom report across formats, including dynamic data fields and the HTML Editor.
-
Display Options (Event Reports)
Options to control display and print formatting for Event Reports in the Certain Help Center.
-
Report List
Overview of the Event Reports List, including running, adding, copying, and filtering reports.
-
Import Registration Session Instances
Instructions to assign, update, and cancel session instances for existing registrations via the Registrations Import page.
-
Import Registration Data
Instructions for importing registrations, registration agenda items, and session instances into the event registrations database from external files.
-
Custom Report Header and Footer (Profile Reports)
Help Center article detailing how to add and format custom headers and footers for profile reports, including supported formats and data-field usage.
-
Search Profiles
Guidance on using the Search Profiles page to filter and locate profiles within the Certain Help Center.
-
Scheduling Emails Guide
Instructions for scheduling emails to registrants in Certain Platform using Email Templates.
-
2025 Fall Release #2 (8.3.38)
Release notes for the 2025 Fall Release #2 (8.3.38) of the Certain platform.
-
2025 Summer Release #4 (8.3.34)
Release notes for 2025 Summer Release #4 (8.3.34) covering fixes across Agenda Sections, Country List, Email, Registrations, Locations, Session Blocks...
-
2025 Spring Release #6 (8.3.29)
Release notes for the 2025 Spring Release #6 (8.3.29), detailing enhancements and bug fixes.
-
2025 Spring Release #3 (8.3.26)
Release notes for 2025 Spring Release #3 (8.3.26), detailing bug fixes across accounts, agenda items, emails, forms, itineraries, imports, and the spe...
-
Bulk Uploading Translated Content
Instructions for bulk uploading translated content in Touchpoint when multiple languages are enabled.
-
Groups & Terms
Documentation on creating and managing Groups and Terms to filter resources in Touchpoint.
-
Accommodations Guide
Overview of the Accommodation Module in Certain, including enabling, statuses, hotels, room types, blocks, sub-blocks, forms, and roommate management.
-
Missing Potential Duplicates under Registrations To Review
Guide on identifying potential duplicate registrations when an event has more than 5,000 registrations, using an exported Excel file.
-
How to change the Font Size or Remove the Underline for Hyperlinks on Forms and ...
Guide describing how to modify hyperlink appearance on forms and websites using CSS.
-
Enforcing email uniqueness and addressing form login errors for existing email a...
Guidance on enforcing email uniqueness for forms and resolving login errors when an email address already exists.
-
How to Setup Event Waitlist Option
Instructions to enable and configure the event waitlist, including capacity setup, waitlist status, email notifications, and queue management.
-
Assigning Speaker Attendee Type Using Logic
Step-by-step guide to auto-assign a Speaker Attendee Type using form logic in the Certain platform.
-
Upload Embedded Google Map to Forms
Instructions to embed a Google Map into a form by copying embed HTML from Google Maps.
-
System Timestamps
Details on how Certain displays date-time stamps in PST and how event and form times are determined.
-
Event Intelligence - Event Registration Chronicles
The Event Registration Chronicles dashboard helps analyze the pace of registrations across events, with filters and a screenshot-ready view for docume...
-
Room Reservations Import Error on Date/Time Format
When importing Room Reservations, you may encounter an error indicating the date/time format should be MM/dd/yyyy, with steps to fix by adjusting Exce...
-
New Report Updates in 8.0
Overview of improvements to the Event Reports area in Certain 8.0, including report list improvements, data field grouping, and advanced options.
-
Primary Display Setup
Guidance on configuring the primary display settings to adjust colors, fonts, header/footer, and layout for forms and emails.
-
Scheduling Emails Guide
Guide to enabling, configuring, and tracking scheduled emails in Certain Platform.
-
Promo Codes Guide
Guide to using the Registration Groups as Promo Codes module in Certain.