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VIP Exhibitor Portal
Guidance for exhibitors to use the VIP Exhibitor Portal to edit profiles, upload materials, register booth staff, configure lead scanning fields, and ...
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Registration Groups in Certain
Guide to using the Registration Groups sub-module in Certain, including setup, usage, and reporting.
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Event Component Descriptions and Navigation
Overview of navigating main event components within your account, including the Event List tab and Event-specific tabs (Plan, Promote, Manage, Engage,...
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Modifying Registration Details
Guidance for locating and modifying a single Registration in Certain, including searching by status, criteria, or reports and editing fields across Ov...
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Reports FAQ - Define Report Export Actions
As part of a report's setup, you can specify up to three Mass Actions to be triggered automatically when the report is exported.
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Reports FAQ - Event Agenda Summary Report
Summary of the total quantity (non-cancelled) for event agenda items, with export and item-level details.
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Reports FAQ - Report Subtotals
Documentation on how to display subtotals in reports, including options for grouping, per-group totals, and subtotals for numeric columns.
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Define Report Export Actions (Setup)
In a report setup, up to three Mass Actions can be automatically triggered at export; the article explains how to enable automatic export actions.
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Report Setup (Profiles)
The Help Center article explains how to create and modify custom Profile reports, including Setup, Display, Groups, Subtotals, Columns, Filters, and P...
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Profile Reports
Use this page to create and run reports on the profiles in your Certain account. Profiles include attendees, speakers and reviewers in all events in t...
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Events Calendar Web Page
Instructions for the Events Calendar Web Page: how it displays active events and how to filter by Live status or by a report.
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Define Report Export Actions (Events)
Guidance on triggering Mass Actions during report export in Certain's Help Center.
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Choose Report Grouping (Events)
Documentation on configuring report grouping for events, including grouping levels, sort criteria, date grouping, and print options.
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Report Setup (Consolidation Reports)
Instructions for creating and managing Consolidation Reports across multiple events in the current account.
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Payments and Refunds Summary – (Current Account)
A summary of all payments and refunds for all of the events in the current account, grouped by the payment type and date processed.
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New Report Updates in 8.0
Overview of enhancements to the Event Reports area in Certain 8.0, highlighting improvements to the Report List page, easier report type selection wit...
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Using Reports to Check if Emails Were Sent
Learn how to verify email delivery in Certain by creating a Registration History Report and filtering it to display the Email Action and the Message N...
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Step 9: Plan and Create Reports
Guidance on planning and creating reports for registrant data in Build and Manage an Event.
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Reports FAQ - Printing and Exporting Reports
Details on formats for printing and exporting reports in the Certain platform.
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Profiles FAQ - Exporting Profiles
Profile records may be exported from the Report Results window after querying profiles. To export, select the profiles and choose an export or print f...
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Certain 7.1.4 Release Notes
Release notes for Certain 7.1.4 covering bug fixes across Admin Interface, Country List, Email, Forms, Groups, Reporting, and Session Management.
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Certain 7.0.6 Release Notes
Release notes for the Certain platform version 7.0.6, including enhancements and bug fixes.
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Certain 7.0.1 Release Notes
Release notes for Certain 7.0.1 including enhancements and bug fixes.
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Administering Certain
Overview of account settings and the Administration, Registrations, Management, Reports, and Implementation sections in the Certain Help Center articl...
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Reports FAQ - Using the Reports Page
Guidance on using the Reports page to run and filter reports, identify editable vs non-editable reports, and how to create reports.
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Registrations FAQ - Locating a Registration
Guidance on locating a registration in Certain: use the Event Dashboard, registrations reports, and the Badge Report.
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What's a "Primary Form"?
One form per event must be designated as its Primary Form. Learn how to designate, switch, and view the primary form and related notes.
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Reports FAQ - Registrations to Review
This report displays the number of registrations in several miscellaneous categories. You can click a number to view a detailed list of the registrati...
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Reports FAQ - Working with the Report Results Window
FAQ detailing how to use the Report Results window in Certain's Reports feature, including the Action Bar, filtering, exporting, and row controls.
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Reports FAQ - Report Setup (Event Reports)
Guide to creating and editing custom reports in an event using the Report Setup page, including report types, tokenization, visibility, and access con...
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Consolidation Reports
Overview of consolidation reports in Certain, including system reports and custom reports across multiple events.
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Copy Event (Wizard)
Step-by-step guide to copying an existing event using the Copy Event Wizard in Certain's Help Center.
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Event List (Reports-Only Users)
Help article describing how Reports-Only users access and view event reports in Certain.
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Packages
Overview of the Packages feature in Certain Help Center, including creation, editing, deleting, and reporting packages.
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Select Report Subtotals
Instructions for displaying subtotals within groups in supplier reports, including how to display, which fields to subtotal, and how subtotals appear.
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Copying a Supplier Report
Instructions for copying a supplier report using the Report Copy Wizard in the Certain platform.
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EXPORT
Documentation on defining report export actions in the Certain Help Center.
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Pick Report Columns (Event Reports)
Documentation on selecting and ordering data columns for Event Reports in the Certain platform.
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User-Defined Column Details (Event Reports)
Instructions for creating and configuring up to 20 user-defined columns in Event Reports, including single-field and multi-field columns, naming, and ...
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Report Subtotals
Guidance on displaying subtotals in reports, including per-group counts, grand totals, and how to configure numeric field subtotals.
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Agenda Item Quantities
Details about how agenda item quantities are displayed in event reports, including the Quantity and Quantity Label options.
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Display Options (Event Reports)
Options to control display and print formatting for Event Reports in the Certain Help Center.
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Report List
Overview of the Event Reports List with how to run, filter, create, and copy reports in the Certain Help Center.
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Event Invoices
Guide to using and editing event-level invoice templates, including templates, editing sections, and account-level invoices.
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Printable Confirmations (Event-Level)
Help article detailing how to create and edit event-level printable confirmation templates, including header, introduction and closing, footer, sectio...
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Event Session and Speaker Summary Report
A summary list of qualified sessions and their speakers for event reporting; lists only sessions with the Qualified status from Session Management.
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Sessions Report
A detailed list of all sessions in the event, showing the information set up on Manage > Speakers and Sessions > Sessions.
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Event Session Status Summary Report
A report listing attendee counts for each session instance, with drill-down registrations and Excel export.
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Event Session Summary Report
A summary of how many of each scheduled instance of the event's sessions have been selected by attendees.
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Speakers Report
A detailed list of speakers assigned to an event, including profiles, bios, abstracts, and whether speaker agreements and profile pictures have been u...
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Select Report Subtotals (Profiles)
Subtotals can be displayed on printable report formats with per-group and grand-total options for profile reports.
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Account Settings
Account Settings page detailing user information, reports, administrator tasks, and configuration options in the Certain Help Center.
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Promo Codes Guide
Guide to using the Registration Groups as Promo Codes module in Certain, including the Promo Code Wizard, discounts, availability, imports, reports, f...
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Speaker and Session Management User Guide
Detailed guide to enabling and using Speaker and Session Management and Conference Sessions in Certain, including portals, setup, scheduling, reviews,...
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Event Management Consulting Services
Certain’s event management consulting services help you leverage buying signals from event data to enhance lead scoring, increase efficiency, branding...
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Pick Report Columns (Consolidation Reports)
Instructions for selecting and ordering data columns in Consolidation Reports.
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Sharing Reports via Tokenized URL
Guide describing how to share reports with tokenized URLs in Certain; includes options for view-only access, mass actions, exports, expiration, and ob...
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Reports: How to create a Registration Changes Report
An instructional article describing what a Changes Report is, which report types can be used as Changes Reports, and how to create and export a Regist...
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Copy an Existing Report
Instructions for duplicating a report using the Report Copy Wizard and managing related options.
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Pick Report Columns (Data Fields) [Supplier Reports]
Instructions for selecting, ordering, and renaming data fields in supplier report columns.
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Supplier Reports
Overview of active supplier reports and how to manage them in the Certain platform.
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Report Setup (Suppliers)
Guidance to add or edit custom Suppliers reports in the Certain platform.
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Choose Report Filters
Help article describing how to use report filters including Date, Standard, Drill-Down, and Advanced Filters.
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Choose Report Grouping
Documentation on creating and configuring summary groups for report data in Certain's Reports/Analyze tool, including how to display, sort, and custom...
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Copying a Profiles Report
Instructions to copy a Profiles report using the copy wizard, including naming, description, and grouping options.
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Account Invoices
Account-level invoice templates and settings for managing invoices in the Certain Help Center.
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Financial
Account Financial Settings including organization name, tax details, invoice numbering, e-commerce accounts, and tax code settings.
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Copying an Account Report (Report Copy Wizard)
This guide explains how to copy an existing Account Report or System Report using the Report Copy Wizard.
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Report Setup (Account-Level Reports)
Guidance for creating and managing account-level reports in the Certain platform.
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General Ledger
Help article describing the General Ledger setup and G/L account list for budgeting in Certain.