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.CSV File Format
Guidance on CSV file encoding and character sets for import files.
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Import Registration Data
Instructions for importing registrations, registration agenda items, or session instances into the registrations database for an event.
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What’s Next in Event Intelligence
Overview of AI’s potential in the event industry, including trends, data roles, and privacy implications.
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From Attendee to Advocate: Mastering Buyer Engagement at Events with AI & Event ...
An eBook explaining how AI and event intelligence turn attendees into advocates and help measure event impact.
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Certain. Make Every Moment Count.
Overview of Certain's mission to transform events into revenue through AI-powered engagement, leadership bios, values, and opportunities to join the t...
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General FAQ - Streamline Agenda Item Entry
Instructions to streamline agenda item entry using Import and Export in the Certain platform, including steps and column tips.
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Event Promo Code Import Wizard
Instructions to import promo codes from a CSV file into an event using the Promo Code Import Wizard.
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Import Room Reservations
Instructions to import attendees' accommodation reservations into an event from Excel or CSV files.
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Import Accommodation Blocks
Guidance to prepare and import accommodation blocks via CSV into an event on the Certain platform, including prerequisites and step-by-step instructio...
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Import (Travel)
Guide for importing travel data from CSV files, including data types, file preparation, and field mappings for Flights, Flight Inventory, and Attendee...
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Define Report Export Actions (Events)
Guidance on triggering Mass Actions during report export in Certain's Help Center.
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Pick Report Columns (Consolidation Reports)
Instructions for selecting and ordering data fields in Consolidation Reports within the Certain platform.
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Specify Report Display Options (Events)
Options for display and print settings of event reports in Certain.
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Reports FAQ - Printing and Exporting Reports
Overview of formats for delivering reports: HTML, PDF, Excel, CSV, and TXT.
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How to Import Accommodation Details
Steps to import and update accommodation details for registrations, with templates and resources.
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Accommodation Blocks
Overview of accommodation blocks, prerequisites, importing, sub-blocks, and utilization reports for event planning.
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Merchandise (Agenda Items)
Instructions for managing merchandise items in events, including item lists, custom merchandise types, and group/classification management.
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Scheduled (Agenda Items)
Help center article detailing how to manage scheduled agenda items, including viewing, editing, types, and groupings.
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Agenda
Overview of agenda categories, items, and management features for event planning within the Certain platform.
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Display Options (Supplier Reports)
Configuration of display, data export, and print settings for Supplier Reports in the Certain platform.
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Reviewers
Instructions for adding, editing, importing, exporting, and anonymizing reviewers in the Speaker and Session Management module.
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Speakers (in Speaker and Session Management)
Guidance for adding, editing, and managing speakers and related functions within the Speaker and Session Management module.
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EXPORT
Documentation on configuring automatic mass actions for exported reports in Event Reports.
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Pick Report Columns (Event Reports)
Documentation on selecting and ordering data columns for Event Reports in the Certain platform.
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Display Options (Event Reports)
Options to control display and print formatting for Event Reports in the Certain Help Center.
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Sessions (in Speaker and Session Management)
Help Center article detailing how to view, filter, and manage sessions and session instances in Speaker and Session Management, including types, level...
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Import/Update Registrations
Instructions for importing and updating registrations using the Registration Import Wizard in Certain.
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The Ultimate AI Tech Stack for Event ROI
The Ultimate AI Tech Stack for Event ROI page with resources and CTAs for events management
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Event Strategies to Accelerate the Buyer Journey with Deep Insights
An eBook highlighting the roles of AI and EI in buyer engagement and providing strategies for leveraging cutting-edge technologies to connect with eve...
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Event Marketing and Management Learning Center
A hub of guides, infographics, videos, webinars, and whitepapers on event marketing and management.
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How Grand Connection Scaled Events with Certain’s Smart Event Technology
Grand Connection scaled events using Certain’s Smart Event Technology to streamline workflows, engage attendees, and maximize ROI.
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AI-Powered Attendee Journeys
Event Advisor personalizes attendee experiences with AI recommendations while capturing engagement data and intent signals.
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From Attendee to Buyer: Deliver Experiences That Drive Growth
Overview of how Certain enables personalized, AI-powered attendee journeys from invitation to post-event follow-up to drive engagement and ROI.
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Events Create Moments. Signals Turn Them Into Revenue.
Explores turning event signals into revenue with signal-aware strategies and AI-powered insights.
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Introducing Event Advisor: How AI Is Transforming Event Personalization
Overview of Event Advisor, an AI-powered tool to personalize event journeys and drive engagement and revenue.
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The Future of Events Is AI-Powered — Are You Ready?
An AI-powered overview of event management with Buying Signals, personalized experiences, forecasting, and security.
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Creating High-Impact Attendee Experiences with AI
Blog post about AI-powered personalization and Session Advisor AI to drive attendee engagement and revenue.
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AI-Powered Event Management Software for Sales Professionals
AI-powered event management software for sales teams to identify high-potential prospects, personalize follow-up, and drive better event outcomes.
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Bulk Uploading Translated Content
Instructions for bulk uploading translated content in Touchpoint when multiple languages are enabled.
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Missing Potential Duplicates under Registrations To Review
Guide on identifying potential duplicate registrations when an event has more than 5,000 registrations, using an exported Excel file.
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How do I import gender with my invite list?
Instructions for importing gender values in the invite list, including the mapping and example.
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Room Reservations Import Error on Date/Time Format
When importing Room Reservations, you may encounter an error indicating the date/time format should be MM/dd/yyyy, with steps to fix by adjusting Exce...
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Session Advisor FAQ's - Session Catalog
FAQ about Session Advisor AI, its workflow, integration, and data privacy within the Session Catalog.
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Extracting all attendees' information
Instructions to create an account-level report to export attendee details for each event.
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Sharing Reports via Tokenized URL
Guide to sharing reports via tokenized URLs with read-only access or mass-action permissions.
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Adding Speakers on Sessions and Instances
Instructions for assigning master and specific speakers to sessions and their instances in the Certain platform.
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Adding Speakers - One by One, Via Import, or with Existing Profiles
Instructions for adding speakers to an event via manual entry, import, or existing profiles in the Certain platform.
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2025 AI Trends for Event Management
A guide exploring how AI transforms event management in 2025, detailing agentic AI, event intelligence, practical applications, and nine trend traject...
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From Attendee to Advocate
An eBook guiding marketers on transforming event attendees into long-term brand advocates through AI and event intelligence.
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Ultimate Guide to Event Success
A structured guide outlining data-driven strategies for event planning, budgeting, data orchestration, and technology selection.
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Igniting Event Experiences with Touchpoint Ignite
On-demand webinar about leveraging event intelligence and AI to enhance event experiences and outcomes.
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Crack the Code – Understanding Your Event Attendees
Webinar on uncovering attendee insights and applying AI to event management.
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MarketingProfs Highlight the Power of Certain’s Event Intelligence & AI in Drivi...
MarketingProfs discusses how event data and AI can uncover buying signals and boost marketing ROI through real-time event intelligence.
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The Ultimate AI Tech Stack for Event ROI
Learn how to scale, engage and drive revenue from events with AI in this engaging webinar.
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End Networking Roulette: Let Next-Gen AI Do the Matching
A webinar showcasing AI-powered session matching to help attendees decide among sessions and connections at events.
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Crack the Code and Understand Your Event Attendees
In this on-demand webinar, you’ll discover how to uncover insights into your event attendees’ mind – their priorities, needs, and interests using AI.
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How to Turn Your Audiences Into Customers Using AI
Overview of using AI to personalize event marketing and convert attendees into customers.
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Making Every Moment Count: Strategies to Boost Event Engagement and Impact
A guided approach to capturing and leveraging event data to engage attendees and maximize ROI using AI-powered insights.
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Achieving Success With Scalable Event Personalization
Discussion of data-driven strategies for scalable event personalization using AI, with four pillars: Centralize, Standardize, Visualize, Contextualize...
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How AI is Revolutionizing Event Personalization: Meet Certain’s Session Advisor
Overview of Session Advisor, an AI-powered event personalization tool from Certain, and its benefits for attendees, organizers, and sponsors.
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Mastering B2B Event Strategy: Harnessing AI, Intelligence, and Insights for Succ...
A data-driven guide to mastering B2B event strategy using data orchestration, event intelligence, and AI-powered tools.
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Leveraging Event Data and AI for Business Success
Blog recap of a webinar on event data and AI, including Touchpoint Ignite and data-driven strategies for ROI.
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Igniting Event Experiences with Event Intelligence & AI
Explores how AI-powered event technology, led by Touchpoint Ignite, can unlock audience insights and improve event experiences.
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Mastering Buyer Engagement at Events
Guide on turning attendees into advocates using AI-powered event insights to optimize buyer engagement.