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Define Report Export Actions (Setup)
Instructions for configuring up to three mass actions triggered when exporting a report.
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Pick Report Columns (Account Reports)
Guide to selecting, ordering, sorting, and customizing columns for Account Reports in Certain.
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Custom Report Header and Footer (Account Settings)
Guidance on adding and formatting a custom header and footer for reports using the HTML Editor, with notes on formats and data-field customization.
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Email (Profile)
Instructions for sending email messages to individual profile contacts from the Email page in the Certain Help Center.
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Promo Codes – Quick Guide
A brief PDF guide describing how to set up Promo Codes for use in an event.
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Discount Import Wizard
Instructions to import discounts from a CSV file using the Discount Import Wizard.
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Import Room Reservations
Instructions to import attendees' accommodation reservations via Excel or CSV into an event.
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Accommodation Guide (PDF)
A support-center article introducing the Accommodation Guide PDF for the Accommodation Module in Certain.
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Events List Web Page
Instructions for configuring the Events List page on a website, including the Events List Table fields and default message.
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Custom Report Header and Footer (Consolidated Reports)
Guidance on adding and formatting custom headers and footers in Consolidated Reports using the HTML Editor.
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Specify Report Display Options (Events)
Page detailing options for report display and print settings for event reports.
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How do I add an event owner
Steps to assign an Event Owner in Certain Help Center. Only administrators can add users to an account; contact the administrator or email help@certai...
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Meeting Requests (Websites)
Help article describing meeting requests on websites, including page content and list labels.
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How to Import Accommodation Details
Step-by-step instructions to import and update accommodation details for registrations in the Certain platform.
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Forms FAQ - Linking Website to Forms
Instructions to link a Certain form from an external website by copying the form URL from the plan form preview.
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Forms FAQ - Creating Form Section Headers
Guidance on configuring Section Header fields for form sections, including Text Above Header, Header Text, and Text Below Header.
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Registration Groups – Quick Guide
An illustrated PDF guide to setting up and using Registration Groups in an event, including how to enable the Registration Groups sub-module and acces...
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Import Groups
Guide to importing groups into an event from a CSV file using the Import Groups wizard.
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Group Reports
Information about the Group Reports page in the Certain platform, including Group Summary Report, filtering, columns, and export options.
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Cookies in Certain
A brief PDF guide to the cookies added to registrants’ browsers by forms and web pages created in Certain; highlights essential cookies for admin-side...
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Scheduled (Agenda Items)
Overview of managing scheduled agenda items, including types, grouping by groups/locations/tracks, and actions like add, edit, delete, search, and imp...
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Choose Report Grouping
Documentation describing how to create and configure summary groupings for supplier reports in the Certain Help Center.
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Specify Custom Report Header and Footer (Supplier Reports)
Instructions to add and format a custom header and footer for Supplier Reports using the HTML Editor, including supported output formats and data-fiel...
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EXPORT
Instructions for defining report export actions and export methods within the Certain platform.
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PAGE (Custom Report Header and Footer)
Instructions to customize headers and footers for custom reports across formats.
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Report Subtotals
Overview of subtotals in reports, including display formats, per-group counts, grand totals, and how to enable and configure subtotals.
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Choose Report Grouping
Help article describing how to group report data into summary groups for printable formats.
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Display Options (Event Reports)
Options for displaying and printing event report outputs, including formats, data formatting, and print settings.
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Itinerary Settings
Help article on configuring the Itinerary PDF appearance and content for events in Certain.
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Digital Events Email Templates
Email template sent to new registrations for digital events; defaults created when the Digital Events module is enabled; editable; includes best pract...
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Speaker and Session Management User Guide
Illustrated PDF guide describing how to manage Sessions and Speakers in an event.
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Sessions Report
A detailed list of all sessions in the event, including session name, code, track, type, capacity, occurrences, and more.
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Event Session Summary Report
A summary of how many of each scheduled instance of the event's sessions have been selected by attendees.
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Sessions (in Speaker and Session Management)
Instructions for managing sessions in Speaker and Session Management, including adding, editing, deleting, filtering, and scheduling.
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All Registrations By Status
The standard summary report All Registrations By Status shows complete and incomplete registrations grouped by status, with two pie charts and a repor...
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GDPR Data Subject Requests: PDF Guide
An illustrated PDF guide describing how to respond to GDPR data subject requests from individuals seeking rights under the GDPR.
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Custom Report Header and Footer (Profile Reports)
Instructions for adding a custom header and footer to profile reports using the HTML Editor, including supported formats and data fields.
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Report Display Options (Profiles)
Options for displaying and printing Profile reports in Certain Help Center.
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Certain Signal: User Guides
PDF user guides for configuring and using Certain Signal to integrate with third-party applications.
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2025 AI Trends for Event Management
In this eBook, we delve into how Artificial Intelligence (AI) is transforming the event industry and explore the latest AI trends poised to revolution...
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Touchpoint Ignite — Event Apps for Exceptional Attendee Experiences
Deliver personalized, data-driven event experiences at scale with Touchpoint Ignite. Turn engagement into insights and revenue.
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Zoom | Partner
Zoom partner page describing Zoom's cloud platform for video, voice, content sharing, and chat for events and collaboration with Certain.
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Driving Record Attendee Engagement with Touchpoint
Case study on how Touchpoint boosted attendee engagement and booth activity for a leading medical devices company.
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Bulk Uploading Translated Content
Instructions to bulk upload translations in Touchpoint by exporting primary language content, translating in Excel, and re-importing.
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Event Templates
Overview of Event Templates in Touchpoint, including creation, application, included content, and content that does not apply.
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Exporting Content from a Previous Event to a Future Event
Instructions to export content from a previous event to a future event in Touchpoint CMS, including exporting to Excel and importing.
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Touchpoint Stream Webinar
Touchpoint Stream webinar article describing how the platform hosts interactive virtual and hybrid events and consolidates event content and data.
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Speakers and Sessions from Platform to Touchpoint
Overview of how speakers and sessions transfer from the Platform to Touchpoint in the Touchpoint Knowledge Base.
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What Flows Over from Platform to Touchpoint
Support article describing data flows from Platform to Touchpoint.
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Sample App Announcement Text
Instructions and sample text for announcing a mobile app for an event, including login and download steps.
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Color Theming
Details on color theming including defaults, tool usage, editor mappings, and non-themable items.
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Marketing Ideas
Guidance on promoting your event app with Touchpoint, including announcements, highlights, and distribution tactics.
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Bulk Uploading Content
Guidance for bulk uploading content to Touchpoint using separate spreadsheets and the Import Content workflow.
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Event Component Descriptions and Navigation
Overview of navigating the main event components in your account, including the Event List and event-specific tabs such as Plan, Promote, Manage, Enga...
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Missing Potential Duplicates under Registrations To Review
Guide on locating potential duplicate registrations when an event has many registrations, including using Excel for large data sets.
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Troubleshooting - Payment Info Saving but not Processing on Complete Registratio...
Step-by-step troubleshooting for payment processing on complete registrations in Certain's form-based payments.
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Assigning Speaker Attendee Type Using Logic
Steps to auto-assign a Speaker Attendee Type to speakers via form logic in Plan.
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General FAQ - Streamline Agenda Item Entry
Instructions to streamline agenda item entry using Import and Export in the Certain agenda module.
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General FAQ - Publishing Forms and Websites
Instructions on publishing online forms and websites in Certain, including how URLs are created and delivered to attendees.
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Reports FAQ - Event Agenda Summary Report
Overview of the Event Agenda Summary Report in the Certain Help Center, including export, hyperlink behavior, and definitions of status counts and inv...
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Import (Travel)
Instructions for importing travel data via CSV in the Travel module, including data types, file prep, and import steps.
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Printing Badges on Avery Templates Not Available in the Certain Badge Layout Edi...
Guidance on using Avery Design & Print Online templates with Certain badge layouts when not available in the Certain Badge Layout Editor.
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Updating Speaker Information in Touchpoint
Special considerations for updating speaker information in Touchpoint when speakers are synced from Certain Platform or added directly in Touchpoint.
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Syncing Registrants to Touchpoint from Platform
Steps to tag registration statuses with Touchpoint: Synced to pull registrants into Touchpoint from Certain Platform.
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Creating a Registration Profile in an Event for Existing Speakers
Instructions to create or link a Registration Profile for an existing Speaker in an Event, using a Form or not using a Form.
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Session Speaker Integration - Touchpoint
Guidance on attaching speakers to sessions and session instances for Touchpoint integration in Certain Platform.
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Using Inline vs. Display Logic
You can display form content based on conditions using Inline Actions (on the same page) or Display Actions (on a separate page).
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Using a Table to Display Agenda Items in the Form
Instructions for displaying agenda items in a form using a table in the Certain Help Center.
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Custom Display Fields
Instructions for creating and using custom display fields in the Certain platform.
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Primary Display Setup
Guidance on configuring the Primary Display: background color, fonts, page width, alignment, header/footer, and dynamic data fields.
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Build and Manage an Event - Step 5
Step 5 covers customizing the look and feel of an event using template, basic display, and advanced display options.
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Session Related Links: Syncing from Platform to Touchpoint
Guidance on syncing session related links from Platform to Touchpoint using the Touchpoint: Related Link tag.
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How to add a link to an image or banner using an HTML editor
Instructions to add a hyperlink to an image or banner using an HTML editor in Certain's Help Center.
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How to add an Event
Guide for administrators and event builders to create a new event in the Certain platform.
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Digital Events - How to Share Webcast/Webinar Details using Email and Session Ca...
Instructions for adding the webcast join URL and Session Catalog link to an Email Template in Digital Events.
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Adding Sessions - One by One or Via Import
Certain enables manual or bulk session creation using Standard or Conference Layouts, including step-by-step import and one-by-one addition.
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Appending Agenda Items to an Email Template
Uses Display Rules to include the Personal Agenda in an Email Template and shows how to create and apply the rule.
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Setting Up Digital Sessions
Guidance for configuring digital sessions with Zoom or ON24 using Certain Signal on the Certain Platform.
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Setting Up a Digital Event
Guidance on configuring digital events with Certain Signal and webinar providers Zoom or ON24.
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Digital Events: Using Certain Signal with Zoom
Guidance for configuring Digital Events in Certain Signal with Zoom, including prerequisites and setup steps.
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Recommended Dimensions for Extended Display > Main Image Field
Guide to Main Image sizing in Extended Display and how to set header banners in Certain.
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Removing extra bullet points when using Content Block on email templates
Guidance to fix extra blank bullet points in Outlook when using Content Block in email templates by inserting a hidden div after bullet lists.
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How to Create a New Event
Guidance on creating a new event in the Certain platform, including from scratch, copying, or using templates, and entering event details.
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How can I still deliver on my business objectives through digital events?
A guide for transitioning in-person events to digital formats with integration and engagement strategies.
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Request a Touchpoint Ignite Demo
A page to request a Touchpoint Ignite Demo for event management.
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The Hybrid Event Strategy Playbook
An ebook outlining how to blend in-person and digital event experiences into a hybrid strategy.
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Getting the C-Suite on Board with Your Events Strategy
Research shows the C-Suite is more and more involved in day-to-day decision-making, and events strategy buy-in is more important than ever.
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Event Strategies to Accelerate the Buyer Journey with Deep Insights
An eBook detailing strategies and best practices for leveraging AI and EI to accelerate the buyer journey at events, with a roadmap for connecting wit...
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From Attendee to Advocate: Mastering Buyer Engagement at Events with AI & Event ...
An eBook detailing how AI and event intelligence drive attendee engagement and revenue at events.
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Samantha Smith Productions | Partner
Partner profile for Samantha Smith Productions on Certain.
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ON24 | Partner
ON24, the marketing technology leader helping enterprises deliver live and always-on digital experiences such as webinars, multimedia content hubs and...
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Meetingselect | Partner
Partner page describing Meetingselect, a global meeting management platform and venue sourcing provider with a large database of hotels and meeting sp...
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InEvent | Partner
Partner profile for InEvent outlining its global event management platform for virtual and hybrid events.
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Demandbase | Partner
Partner page describing Demandbase, a targeting and personalization platform, and its event-focused benefits.
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A-Plus Meetings | Partner
A-Plus Meetings & Incentives is one of the country's largest and most respected certified woman-owned meeting companies. A-Plus Meetings & Incentives ...
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Contact Us
Contact page for Certain with a form to connect, and information for support and billing contacts.
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5 Must-Have Features of Event Management Technology for Marketers
Overview of five essential features for event management technology for marketers, including mobile apps, automation integration, lead intelligence, a...