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Event Setup: Contact
Documentation on configuring and editing the Registration Contact in the Certain platform.
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Using Google Analytics to Track Events in Certain
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Using Google Analytics to Track Events in Certain
Guide to configuring Google Analytics integration with Certain to track event pages and forms.
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General FAQ - Managing Profiles
Overview of managing profiles and registrations in the Certain platform, including custom profile data, profile management, email messaging, and onlin...
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General FAQ - Setting Up Users
Overview of creating and modifying system users and assigning user types within a Certain account.
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Administration Overview
Overview of account administration in the Certain platform, including Account, Sub-Accounts, Users, Display, and Account Usage settings.
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Meeting Requests (Home)
Overview of the Meeting Requests list, filters, and actions on the Meeting Requests (Home) page in the Certain Help Center.
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Checking Imported Registration Data
Instructions for viewing imported registration data in Certain by clicking the underlined number in All Registrations By Status on the Registrations t...
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Registrations FAQ - Creating Registrations
Overview of three methods for entering registration information: manual entry, data import, and online registration forms.
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General FAQ - Tips for Names, Codes, and Labels
Guidelines for Names, Codes, and Labels when creating items like Questions, Sessions, and Attendee Types in Certain.
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Event List (Reports-Only Users)
Help article describing how Reports-Only users access and view event reports in Certain.
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Cookies in Certain
A brief PDF guide to the cookies added to registrants' browsers by forms and webpages created using Certain; highlights essential cookies required for...
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Support Center
Knowledge base and resources for Certain Platform workflows, guides, and API documentation.
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Support or Helpdesk Hours and Contact Information
Information about support hours, urgent assistance, and the helpdesk email for Certain Help Center.
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Certain 7.1.4 Release Notes
Release notes for Certain 7.1.4 covering bug fixes across Admin Interface, Country List, Email, Forms, Groups, Reporting, and Session Management.
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Certain 7.1.3 Release Notes
Release notes for Certain 7.1.3 detailing enhancements and bug fixes.
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Certain 7.1.2 Release Notes
Release notes for Certain platform version 7.1.2, including enhancements and bug fixes.
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Certain 7.0.7 Release Notes
Release notes for Certain 7.0.7 covering bug fixes across admin interface, API, forms, invoices, and 508 compliance.
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Certain 7.0.4 Release Notes
Release notes for Certain 7.0.4 including enhancements and bug fixes.
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Previous Release Notes (Links)
A help center page listing links to prior Certain release notes.
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Getting Started with Certain
Overview of Certain Platform and getting started topics for event automation.
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Form Setup (Attendee/Registration Form)
Documentation on configuring attendee registration forms, their sections, and advanced settings in Certain.
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Kiosk Configuration
Instructions for configuring custom kiosk survey questions and messages in the Certain Kiosk app.
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Sending Confirmation Emails When Allowing Partial Payments on a Form
Instructions for sending confirmation emails to registrants with partial payments, including creating a Partial Payment Confirmation Email template an...
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Certain. Make Every Moment Count.
Overview of Certain's mission to turn events into revenue through AI-powered engagement signals, data orchestration, and enterprise-grade security.
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API 1.0
Legacy Web Services API 1.0 page; backwards compatible; recommends API 2.0.
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Basic Navigation Within Certain
Overview of Global Links and Primary Navigation in the Certain Help Center.
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Create a Website (at account-level)
Guidance on creating and managing account-level websites in Certain, covering site details, security settings, and preview options.
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Event List
Overview and usage details for the Event List in the Certain Platform Help Center.
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Google Analytics in Certain Guide
Guide to setting up and using Google Analytics in the Certain platform, including website profiles, tracking IDs, and per-page URLs.
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Cookies in Certain Guide
Guide detailing essential and non-essential cookies used by the Certain platform, with browser instructions for accessing cookie data.
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GDPR Data Subject Requests Guide
Guide to responding to GDPR Data Subject Requests (DSRs) in the Certain platform, including view, edit, and forget-me requests.
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Google Analytics in Certain Guide
Guide to setting up Google Analytics in Certain, including Website Profile, Tracking IDs, and per-page URL options.
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Cookies in Certain Guide
Guide to essential and non-essential cookies in the Certain platform, including identifying cookies across major browsers.
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Administering Certain
Overview of account administration features in Certain: account settings, administration, registrations, management, reports, and implementation.
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Assigning User Types
Guide for assigning user types to Certain Users and the permissions of each User Type.
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Account History
Overview of account history retention, scope, fields, and download options for administrative users.
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How Grand Connections Scaled Events with Certain
Video on demand detailing how Grand Connections scaled events with Certain's platform.
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metroConnections | Partner
Partner page describing metroConnections as a single source for creating and managing the entire event experience.
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Email FAQ - Sending Email
Instructions to send emails from the Certain Platform to a single registrant or a group.
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Pick Report Columns (Account Reports)
Instructions for selecting, reordering, filtering, and customizing data columns in account reports on the Certain platform.
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Events List Web Page
Documentation for configuring and using the Events List page in Certain's Websites, including the Events List Table fields and default no-events text.
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Build and Manage an Event - Step 1
Step 1 of the Build and Manage an Event guide focusing on planning the event building project in the Certain platform.
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General FAQ - About Spam Filtering
Overview of how Certain handles email deliverability and spam filtering, including From address considerations and DNS changes.
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Forms FAQ - Linking Website to Forms
Instructions for linking an external website to a Certain registration form.
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Event List (for Reviewers)
Instructions for reviewers using the Event List in Certain, including access, sorting, and event column details.
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Report Setup (Suppliers)
Documentation for creating and editing custom Suppliers reports in the Certain platform, including page sections and controls.
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Report Display Options (Profiles)
Options for displaying and printing the selected Profile report, including display formats, data formats, and print settings.
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2025 Summer Release #5 (8.3.35)
Release notes for 2025 Summer Release #5 (8.3.35) including fixes for Forms>Inline Additional Registrations, Attendee Types to Display, and updates to...
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Take a Tour of the Certain Event Platform
A guided tour of the Certain Event Platform highlighting its core capabilities and benefits.
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The Top 10 Best Event Management Software Features
Infographic outlining ten key features to consider in event management software.
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The Event Intelligence Playbook
A guide on ROI for event marketing and how to analyze event data using Certain's solutions.
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How Grand Connection Scaled Events with Certain’s Smart Event Technology
Grand Connection scaled events using Certain’s Smart Event Technology to streamline workflows, engage attendees, and maximize ROI.
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Thomson Reuters Wins Big at the Stevie’s — Certain Proud to Power Their Success
Certain congratulates Thomson Reuters on Stevie Awards wins for SYNERGY2024 and highlights the role of AI-powered event technology.
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Request a Demo of Certain Event Advisor
Form to request a demo of Certain Event Advisor with fields for First Name, Last Name, Company, and Work Email.
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Request a Demo of Certain Buying Signals
Form to request a demo of Certain Buying Signals
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Stop Asking Boring Event Questions
Certain introduces an AI-powered Question Generator to help event planners craft smarter, insight-driven survey questions.
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Beyond Badge Scans: How Smart Sales Teams Extract Real Value from Events
How buying signals from event interactions transform marketing leads into actionable revenue.
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Assigning User Types
Overview of available user types and how to assign access and permissions in Certain.
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Countries Available in Certain
Explains how the ISO Country list determines available countries in the Country drop-down and how to configure the Country field in forms.
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Event Setup: Suppliers
Instructions to add and manage suppliers for an event in the SMM module of Certain.
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Fully customize an Email Template in Certain
Instructions for creating fully customized email templates for events or forms in the Certain platform, with styling tips and an example.
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Administrators - PayPal Setup Requirements
Instructions for administrators to configure a PayPal account within Certain.
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Removing Attendees from Certain Platform when the Event has a Touchpoint Integra...
Steps to remove attendees from Certain Platform when an event uses a Touchpoint integration.
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Updating Speaker Information in Touchpoint
Guidance on updating speaker records in Touchpoint when integrated with Certain Platform and when not synced, including bulk upload steps.
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Session Speaker Integration - Touchpoint
Guidance on attaching speakers to sessions and session instances for Touchpoint visibility.
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New Report Updates in 8.0
Overview of improvements to the Event Reports area in Certain 8.0, including report list improvements, data field grouping, and advanced options.
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ACH Refunds
ACH refunds cannot be processed through Certain Platform; refunds must be processed with the payment processor and then recorded in the system.
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Deactivating a User From An Account
Instructions for administrators to deactivate a user from a Certain account, including limits and steps to remove a user.
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Email Analytics: Email Statuses and What They Mean
Overview of email delivery statuses such as Delivered, Bounce, Blocked, and Deferred in Certain's Email Analytics.
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Supported Encryption Cipher Suite Changes
Details about cipher suite changes for Certain Platform, API, Signal, and SSO, effective June 30, 2022.
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Customizing Emails Based on Different Registrant Factors/Values
Guidelines to customize email content for different registrant answers using content blocks and display rules in Certain's event setup.
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API Fetch walkthrough
Step-by-step guide to configuring API Fetch for Eloqua data in Certain Platform.
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Take a Tour of Certain Event Intelligence
A page that presents the Certain Event Intelligence product tour.
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Session Break: Hybrid Event Planning & Execution
Video on demand session with Kent Martin about key considerations for planning and delivering hybrid events.
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Power Templates
Power Templates equip event and marketing professionals to easily create events that are versatile and efficient, reducing time and costs.
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How Marketing Events are Changing
Infographic describing how marketing events are changing and the expanded role of event marketers.
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How Events Drive Revenue
Events give companies a chance to tailor experiences to attendees. These experiences can take prospects and leads through their buying process faster,...
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Event Automation for Data-Driven Marketers & Event Professionals
Infographic detailing event automation and Certain's event management technology solutions for marketers and event professionals.
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Crack the Code – Understanding Your Event Attendees
Webinar on uncovering attendee insights and applying AI to event management.
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3 Ways AI-Powered Session Recommendations Can Help Elevate Your Events
Video on demand content about AI-powered session recommendations for events.
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Certain Launches Touchpoint Ignite: Transforming Events with Deep Audience Insig...
Certain announces Touchpoint Ignite, an AI-powered event app that turns engagement data into deep audience insights with a conversational interface.
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Certain Announces Strategic Partnership with Capture Technologies to Enhance Eve...
Certain announces a strategic partnership with Capture Technologies to merge onsite event technology with AI-powered event management and intelligence...
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Attendee Management | Partner
AMi provides technology-based attendee management services through event registration software and support, simplifying event management for organizat...
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Turning Event Data into Gold – 7 Ways to Measure the Business Impact of Your Eve...
On-demand webinar explaining how to transform event data into meaningful insights.
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From Signals to Sales: Activating Intent Data from Events
An on-demand webinar showing how to translate event data into actionable intelligence to drive pipeline and accelerate deals.
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Improving Efficiency & Lead Quality
Rockwell Automation enhanced event efficiency and lead quality by centralizing data with Certain's platform, enabling faster follow-up and global cons...
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National Instruments Achieves Significant Cost Savings and Accelerates Lead Gene...
Case study of National Instruments using Certain's event platform to accelerate lead follow-up and reduce support time.
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Let's Connect
Contact page for Certain featuring a form to collect personal and event information and contact details for support and billing.
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Certain Brand Guide
Official brand assets including logo lockups, color palette, typography, and product assets for Certain.
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Leveraging Event Data and AI for Business Success
Blog recap of a webinar on event data and AI, including Touchpoint Ignite and data-driven strategies for ROI.