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Using Google Analytics to Track Events in Certain
Guide to configuring Google Analytics in Certain, including how to obtain and add a Tracking ID to various pages.
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Email FAQ - Sending Email
Instructions to send emails from the Certain Platform to a single registrant or a group.
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Pick Report Columns (Account Reports)
Instructions for selecting, reordering, filtering, and customizing data columns in account reports on the Certain platform.
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Events List Web Page
Documentation for configuring and using the Events List page in Certain's Websites, including the Events List Table fields and default no-events text.
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Build and Manage an Event - Step 1
Step 1 of the Build and Manage an Event guide focusing on planning the event building project in the Certain platform.
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How to Delete an Event
Steps to delete an event or program from an account or organization, including locating the event, adjusting pagination, and deletion with a note abou...
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Certain 7.1.5 Release Notes
Release notes detailing enhancements and bug fixes for Certain 7.1.5.
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Certain 7.1.3 Release Notes
Release notes for Certain platform version 7.1.3 including enhancements and bug fixes.
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Certain 7.0.7 Release Notes
Release notes for the Certain platform version 7.0.7, including bug fixes across modules.
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Certain 7.0.5 Release Notes
Release notes for Certain platform version 7.0.5 detailing enhancements and bug fixes.
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Certain 7.0.6 Release Notes
Release notes for Certain 7.0.6 detailing enhancements and bug fixes across admin, forms, reporting, and Zoom integration.
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Certain 7.0.2 Release Notes
Release notes for Certain 7.0.2 including enhancements and bug fixes.
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Certain 7.0.1 Release Notes
Release notes for Certain 7.0.1 detailing enhancements and bug fixes.
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Previous Release Notes (Links)
List of links to previous release notes for Certain versions.
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Required Fields Messages
Message labels and default values for required fields in the Certain Help Center forms.
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Getting Started with Certain
Overview and quick-start topics for using Certain Platform to manage events.
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Checking Imported Registration Data
Instructions to view imported registration data in Certain by clicking the underlined number in the All Registrations By Status area.
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Registrations FAQ - Creating Registrations
Overview of three methods for entering registration information into an event database: manual entry, data import, and online forms.
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General FAQ - About Spam Filtering
Overview of how Certain handles email deliverability and spam filtering, including From address considerations and DNS changes.
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General FAQ - Tips for Names, Codes, and Labels
Guidance on setting Name, Code, and Label/Display values for items in Certain, including definitions and examples.
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Create a Website (at account-level)
Instructions for creating and configuring account-level websites in Certain.
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Forms FAQ - Linking Website to Forms
Instructions for linking an external website to a Certain registration form.
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Forms FAQ - Previewing a Form
Instructions for previewing forms in Certain's Form builder, including split screen edit mode and preview–edit toggling.
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Event List (for Reviewers)
Instructions for reviewers using the Event List in Certain, including access, sorting, and event column details.
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Cookies in Certain
A brief PDF guide to the cookies added to registrants' browsers by forms and webpages created with Certain; highlights essential cookies for admin-sid...
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Report Setup (Suppliers)
Documentation for creating and editing custom Suppliers reports in the Certain platform, including page sections and controls.
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SSO (Single Sign-On) Configuration and Use
Overview of configuring and using SSO in Certain, including Admin, Attendee, and Check-In App SSO types and setup steps.
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Google Analytics in Certain Guide
Guide to setting up and using Google Analytics in the Certain platform, including website profiles, tracking IDs, and per-page URLs.
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Cookies in Certain Guide
Guide detailing essential and non-essential cookies used by the Certain platform, with browser instructions for accessing cookie data.
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Report Display Options (Profiles)
Options for displaying and printing the selected Profile report, including display formats, data formats, and print settings.
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Search Profiles
Guidance on using the Search Profiles page to filter and locate profiles within the Certain Help Center.
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GDPR Data Subject Requests Guide
Guide to handling GDPR Data Subject Requests (View, Edit, Forget Me) for data stored in Certain.
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Assigning User Types
Guide on assigning user types to Certain Users and their permissions.
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Web Crawlability (for Forms and Websites) Guide
Guide on making Certain event pages crawlable by search engine bots, including default behavior, public/private options, and Robots META tags.
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Integration Settings Needed for Stripe Payment Processor
Guidance on configuring Stripe as the payment processor in Certain Platform, including handling unsafe processing and PCI considerations.
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2025 Summer Release #5 (8.3.35)
Release notes for 2025 Summer Release #5 (8.3.35) including fixes for Forms>Inline Additional Registrations, Attendee Types to Display, and updates to...
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What’s Next in Event Intelligence
Overview of AI’s potential in the event industry and related resources.
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Take a Tour of the Certain Event Platform
A guided tour of the Certain Event Platform highlighting its core capabilities and benefits.
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The Top 10 Best Event Management Software Features
Infographic outlining ten key features to consider in event management software.
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The Event Intelligence Playbook
A guide on ROI for event marketing and how to analyze event data using Certain's solutions.
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How Grand Connection Scaled Events with Certain’s Smart Event Technology
Grand Connection scaled events using Certain’s Smart Event Technology to streamline workflows, engage attendees, and maximize ROI.
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Thomson Reuters Wins Big at the Stevie’s — Certain Proud to Power Their Success
Certain congratulates Thomson Reuters on Stevie Awards wins for SYNERGY2024 and highlights the role of AI-powered event technology.
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A-Plus Meetings | Partner
Profile of A-Plus Meetings & Incentives as a partner on Certain; a large, certified woman-owned meeting company serving Fortune 500 corporations with ...
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Request a Demo of Certain Event Advisor
Form to request a demo of Certain Event Advisor with fields for First Name, Last Name, Company, and Work Email.
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Request a Demo of Certain Buying Signals
Form to request a demo of Certain Buying Signals
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Stop Asking Boring Event Questions
Certain introduces an AI-powered Question Generator to help event planners craft smarter, insight-driven survey questions.
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Beyond Badge Scans: How Smart Sales Teams Extract Real Value from Events
How buying signals from event interactions transform marketing leads into actionable revenue.
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Assigning User Types
Overview of available user types and how to assign access and permissions in Certain.
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Account History
Account history records for the current account over 90 days with 1-year retention and CSV export.
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Countries Available in Certain
Explains how the ISO Country list determines available countries in the Country drop-down and how to configure the Country field in forms.
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Event Setup: Suppliers
Instructions to add and manage suppliers for an event in the SMM module of Certain.
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Fully customize an Email Template in Certain
Instructions for creating fully customized email templates for events or forms in the Certain platform, with styling tips and an example.
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Administrators - PayPal Setup Requirements
Instructions for administrators to configure a PayPal account within Certain.
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Removing Attendees from Certain Platform when the Event has a Touchpoint Integra...
Steps to remove attendees from Certain Platform when an event uses a Touchpoint integration.
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Updating Speaker Information in Touchpoint
Guidance on updating speaker records in Touchpoint when integrated with Certain Platform and when not synced, including bulk upload steps.
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Session Speaker Integration - Touchpoint
Guidance on attaching speakers to sessions and session instances for Touchpoint visibility.
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New Report Updates in 8.0
Overview of improvements to the Event Reports area in Certain 8.0, including report list improvements, data field grouping, and advanced options.
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ACH Refunds
ACH refunds cannot be processed through Certain Platform; refunds must be processed with the payment processor and then recorded in the system.
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Deactivating a User From An Account
Instructions for administrators to deactivate a user from a Certain account, including limits and steps to remove a user.
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Email Analytics: Email Statuses and What They Mean
Overview of email delivery statuses such as Delivered, Bounce, Blocked, and Deferred in Certain's Email Analytics.
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Supported Encryption Cipher Suite Changes
Details about cipher suite changes for Certain Platform, API, Signal, and SSO, effective June 30, 2022.
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Customizing Emails Based on Different Registrant Factors/Values
Guidelines to customize email content for different registrant answers using content blocks and display rules in Certain's event setup.
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API Fetch walkthrough
Step-by-step guide to configuring API Fetch for Eloqua data in Certain Platform.
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Take a Tour of Certain Event Intelligence
A page that presents the Certain Event Intelligence product tour.
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Session Break: Hybrid Event Planning & Execution
Video on demand session with Kent Martin about key considerations for planning and delivering hybrid events.
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Power Templates
Power Templates equip event and marketing professionals to easily create events that are versatile and efficient, reducing time and costs.
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How Marketing Events are Changing
Infographic describing how marketing events are changing and the expanded role of event marketers.
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How Events Drive Revenue
Events give companies a chance to tailor experiences to attendees. These experiences can take prospects and leads through their buying process faster,...
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Event Automation for Data-Driven Marketers & Event Professionals
Infographic detailing event automation and Certain's event management technology solutions for marketers and event professionals.
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Crack the Code – Understanding Your Event Attendees
Webinar on uncovering attendee insights and applying AI to event management.
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3 Ways AI-Powered Session Recommendations Can Help Elevate Your Events
Video on demand content about AI-powered session recommendations for events.
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Certain Launches Touchpoint Ignite: Transforming Events with Deep Audience Insig...
Certain announces Touchpoint Ignite, an AI-powered event app that turns engagement data into deep audience insights with a conversational interface.
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Certain Announces Strategic Partnership with Capture Technologies to Enhance Eve...
Certain announces a strategic partnership with Capture Technologies to merge onsite event technology with AI-powered event management and intelligence...
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Attendee Management | Partner
AMi provides technology-based attendee management services through event registration software and support, simplifying event management for organizat...
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Turning Event Data into Gold – 7 Ways to Measure the Business Impact of Your Eve...
On-demand webinar explaining how to transform event data into meaningful insights.
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From Signals to Sales: Activating Intent Data from Events
An on-demand webinar showing how to translate event data into actionable intelligence to drive pipeline and accelerate deals.
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Improving Efficiency & Lead Quality
Rockwell Automation enhanced event efficiency and lead quality by centralizing data with Certain's platform, enabling faster follow-up and global cons...
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National Instruments Achieves Significant Cost Savings and Accelerates Lead Gene...
Case study of National Instruments using Certain's event platform to accelerate lead follow-up and reduce support time.
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Let's Connect
Contact page for Certain featuring a form to collect personal and event information and contact details for support and billing.
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Certain Brand Guide
Official brand assets including logo lockups, color palette, typography, and product assets for Certain.
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Leveraging Event Data and AI for Business Success
Blog recap of a webinar on event data and AI, including Touchpoint Ignite and data-driven strategies for ROI.
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Support Center
Knowledge Base and support resources for Certain Platform, including articles and developer space.