-
General FAQ - Importing Registration Data
Guidance on creating registrations from existing data via external files or profile-based methods.
-
Define Report Export Actions (Setup)
Instructions for configuring up to three mass actions triggered when exporting a report.
-
Pick Report Columns (Account Reports)
Guide to selecting, ordering, sorting, and customizing columns for Account Reports in Certain.
-
Report Setup (Profiles)
Guide to creating and modifying custom Profiles reports, including Setup, Display, Groups, Subtotals, Columns, Filters, and Page sections.
-
Discount Import Wizard
Instructions to import discounts from a CSV file using the Discount Import Wizard.
-
Import Room Reservations
Instructions to import attendees' accommodation reservations via Excel or CSV into an event.
-
User-Defined Column Details (Consolidation Reports)
Documentation on creating and configuring user-defined columns for Consolidation Reports in Certain.
-
Select Report Subtotals (Events)
Instructions on displaying subtotals and grand totals in event reports, including grouping and numeric columns.
-
Specify Report Display Options (Events)
Page detailing options for report display and print settings for event reports.
-
Meeting Requests (Home)
Overview of the Meeting Requests List page with filters, columns, and actions.
-
How to Import Accommodation Details
Step-by-step instructions to import and update accommodation details for registrations in the Certain platform.
-
Search For Websites
Instructions for searching websites across events and accounts in the Certain Help Center.
-
Search For Forms
Instructions for searching forms across events and across accounts in Certain's Help Center.
-
Search For Profiles
How to search for profiles across accounts and sub-accounts using fields, operators, and wildcards.
-
Search For Registrations
Instructions to search registrations across events and accounts, including criteria, operators, wildcards, paging, and navigation.
-
Event List (for Reviewers)
Help article describing the Event List for Reviewers in Certain.
-
Import Groups
Guide to importing groups into an event from a CSV file using the Import Groups wizard.
-
Group Reports
Information about the Group Reports page in the Certain platform, including Group Summary Report, filtering, columns, and export options.
-
Scheduled (Agenda Items)
Overview of managing scheduled agenda items, including types, grouping by groups/locations/tracks, and actions like add, edit, delete, search, and imp...
-
Choose Report Grouping
Documentation describing how to create and configure summary groupings for supplier reports in the Certain Help Center.
-
Pick Report Columns (Data Fields) [Supplier Reports]
Instructions for selecting and ordering data fields in supplier report columns, including moving fields, filtering, sorting, and customizing column he...
-
Select Report Subtotals
Help article describing how to display subtotals in supplier reports, including group subtotals and per-group/overall totals.
-
Report Setup (Suppliers)
Guidance for creating and editing custom Supplier reports in the Certain platform, including setup steps, page structure, and field definitions.
-
Import Suppliers
Instructions for importing suppliers from a tab-delimited text file into the Suppliers database.
-
EXPORT
Instructions for defining report export actions and export methods within the Certain platform.
-
User-Defined Column Details (Event Reports)
Instructions for creating up to 20 user-defined columns in event reports, including first non-blank and column merging.
-
PAGE (Custom Report Header and Footer)
Instructions to customize headers and footers for custom reports across formats.
-
Report Subtotals
Overview of subtotals in reports, including display formats, per-group counts, grand totals, and how to enable and configure subtotals.
-
Agenda Item Quantities
For agenda item quantities, show: The report will return one row per registration, with one column per agenda item. The option selected determines how...
-
Display Options (Event Reports)
Options for displaying and printing event report outputs, including formats, data formatting, and print settings.
-
Sessions Report
A detailed list of all sessions in the event, including session name, code, track, type, capacity, occurrences, and more.
-
Event Session Summary Report
A summary of how many of each scheduled instance of the event's sessions have been selected by attendees.
-
Sessions (in Speaker and Session Management)
Instructions for managing sessions in Speaker and Session Management, including adding, editing, deleting, filtering, and scheduling.
-
All Registrations By Status
The standard summary report All Registrations By Status shows complete and incomplete registrations grouped by status, with two pie charts and a repor...
-
Select Report Subtotals (Profiles)
Instructions for displaying subtotals on profile reports in PDF and HTML, including per-group counts and grand totals.
-
Pick Report Columns (Profiles)
Instructions for selecting and ordering data columns in profile reports within the Certain Help Center.
-
Report Display Options (Profiles)
Options for displaying and printing Profile reports in Certain Help Center.
-
Scheduling Emails Guide
Instructions for scheduling emails to registrants in Certain Platform using Email Templates.
-
2025 Summer Release #2 (8.3.32)
Release notes for 2025 Summer Release #2 (8.3.32) covering bug fixes across Custom Statuses, Email, Event Dashboard, Registrant Details, Promo Codes, ...
-
2025 Spring Release #6 (8.3.29)
Release notes for 2025 Spring Release #6 (8.3.29).
-
2025 Spring Release #4 (8.3.27)
Release notes for the 2025 Spring Release #4 (8.3.27) of the Certain platform.
-
2025 Spring Release #3 (8.3.26)
Release notes for 2025 Spring Release #3 (8.3.26) covering fixed issues including accounts usage reports, agenda item guest list, email handling, form...
-
2025 Winter Release #5 (8.3.23)
Release notes for the 2025 Winter Release #5 (8.3.23) of the Certain platform, detailing enhancements, badges, and bug fixes.
-
Connect Certain with Your Application Ecosystem
Power your marketing and sales ecosystem with connected event operations and insights through Certain integrations and APIs.
-
Bulk Uploading Translated Content
Instructions to bulk upload translations in Touchpoint by exporting primary language content, translating in Excel, and re-importing.
-
Exporting Content from a Previous Event to a Future Event
Instructions to export content from a previous event to a future event in Touchpoint CMS, including exporting to Excel and importing.
-
Info Feature
Instructions for creating Info items, adding images, applying theming colors, and bulk uploading via spreadsheet.
-
Agenda Bulk Upload
Guidance for bulk uploading agenda sessions into Touchpoint, including required fields, mappings, and import steps.
-
Bulk Uploading Content
Guidance for bulk uploading content to Touchpoint using separate spreadsheets and the Import Content workflow.
-
Agenda Feature Settings and Management
Details on agenda feature settings and management in Touchpoint.
-
Threaded Messages
Guidance on using threaded messages in Touchpoint, including group messages and scheduled messages.
-
Missing Potential Duplicates under Registrations To Review
Guide on locating potential duplicate registrations when an event has many registrations, including using Excel for large data sets.
-
General FAQ - Streamline Agenda Item Entry
Instructions to streamline agenda item entry using Import and Export in the Certain agenda module.
-
Reports FAQ - Event Agenda Summary Report
Overview of the Event Agenda Summary Report in the Certain Help Center, including export, hyperlink behavior, and definitions of status counts and inv...
-
Reports FAQ - Report Subtotals
Help article detailing how to display subtotals in reports, including printable formats, grouping, and notes.
-
Import (Travel)
Instructions for importing travel data via CSV in the Travel module, including data types, file prep, and import steps.
-
Printing Badges on Avery Templates Not Available in the Certain Badge Layout Edi...
Guidance on using Avery Design & Print Online templates with Certain badge layouts when not available in the Certain Badge Layout Editor.
-
Event Intelligence - Event Registration Chronicles
The Event Registration Chronicles dashboard analyzes the pace of registrations across a series of events, with filters and screenshot mode for present...
-
Updating Speaker Information in Touchpoint
Special considerations for updating speaker information in Touchpoint when speakers are synced from Certain Platform or added directly in Touchpoint.
-
Importing Registrations
Instructions for importing and updating Registrations using key fields such as Profile Unique ID, External ID, and Username.
-
2025 Summer Release #3 (8.3.33.1)
Release notes for the 2025 Summer Release #3 (8.3.33.1), detailing enhancements, On-Demand Badges, and bug fixes.
-
2025 Spring Release #7 (8.3.30)
Release notes for the 2025 Spring Release #7 (8.3.30) detailing enhancements and bugs fixed.
-
2025 Spring Release #1 (8.3.24)
Release notes for 2025 Spring Release #1 (8.3.24) covering enhancements, bugs, and new features for Admin-Side Save Buttons, Display Rules, and Hotels...
-
Step 9: Plan and Create Reports
Guidance for planning and creating registration reports for events in the Certain platform.
-
Global improvements in Certain 8.0
Improvements to the Global Search in Certain Platform include expanded search conditions and new Event info columns in Registrations and Results.
-
Adding Speakers on Sessions and Instances
Guidance on assigning master speakers to sessions and specific instances, including imports.
-
Adding Speakers - One by One, Via Import, or with Existing Profiles
Guide to adding speakers manually, via import, or with existing profiles in the Certain platform.
-
Adding Sessions - One by One or Via Import
Certain enables manual or bulk session creation using Standard or Conference Layouts, including step-by-step import and one-by-one addition.
-
Streamlining Event Data Analysis to Maximize Event Success
Overview of how AI-powered event data enables streamlined data analysis and improved event outcomes.
-
Mastering B2B Event Strategy: Harnessing AI, Intelligence, and Insights for Succ...
A guide to mastering B2B event strategy using data orchestration, AI, and event intelligence to optimize attendee engagement.
-
Agentic AI: The Next Evolution in Event Technology
Explains Agentic AI and its impact on autonomous event planning, attendee journeys, engagement, and data orchestration.
-
3 Steps to Creating Event Content that Drives Business Results
Three steps to create event content that resonates with attendees and drives business results using data orchestration and event intelligence.
-
Create Exceptional Attendee Experiences. Capture Every Buying Signal.
Certain helps run engaging events, personalize attendee experiences, and turn engagement into buying signals to accelerate buyer journeys and deliver ...