Product Support & Updates

Displays a history of Changes Reports and reports that contain the full Credit Card Number run on data within the current account.

Help center article detailing how to add, edit, or view reviewers for speakers and sessions.

Generic page to place static content on the public side of the Website (appears as entered).

Help Center article describing how the Event Details Page uses event-specific Dynamic Data Fields to customize event information.

This is a generic Home page where you can place static content to be displayed on the public-side of the Website (it will appear as entered).

Options to configure report display and print settings for event reports in Certain.

Overview of the Meeting Requests (Home) page in the Certain Help Center, including the meeting requests list, filters, and actions.

Help article describing Meeting Requests on websites in the Certain Help Center.

Explanation of pagination, filtering, and remembered preferences for data-list pages in Certain's Help Center.

Instructions to display technical information about the current release of Certain.

Instructions for searching for forms across events and accounts in the Certain Help Center, including criteria, operators, and pagination.

Instructions for searching events across accounts in the Certain Help Center.

Instructions for using the search feature in the Certain Help Center, including field, operator, value, and account selection, plus how results open.

Generic page for placing static content to be displayed on the public side of the website.

Help Center article describing how reviewers access and use the Event List in Certain, including column definitions and actions.

Overview of active Supplier Reports, their page layout, and how to copy reports in the Certain Help Center.

A PDF guide explaining how to schedule emails in Certain.

An illustrated PDF describing how to manage Sessions and Speakers in an event.

A help-center article that introduces a brief PDF overview of the Speaker and Session Management module, with a download link and related navigation.

Instructions for copying a Profiles report in Certain's Help Center, including steps and options.

Help Center article describing account information, required fields, and how to update account details.

Help article detailing access and sub-modules for Privacy Compliance in Certain.

Settings to configure branding and behavior for the Certain Check-In app.

Account history records for the current account over 90 days with 1-year retention and CSV export.

Instructions to create a promo code with zero fee/discount in the Certain platform.

Step-by-step instructions to create, edit, and delete an email template in an event via Promote > Communication > Email Templates.

Release notes for Summer 2025 Release #2 (8.3.32) of the Certain platform.

Release notes for 2025 Spring Release #6 (8.3.29) including enhancements and bug fixes.

Release notes for the 2025 Spring Release #4 (8.3.27), including fixes for session names, agenda items, and display fields.

Release notes for 2025 Spring Release #2 (8.3.25), including admin-side Save and Close button enhancement.

Release notes for the 2025 Winter Release #5 (8.3.23) of the Certain platform.

Instructions to enable Attendee-to-Attendee Messaging in Touchpoint.

The standard summary report All Registrations By Status shows the number of complete and incomplete registrations for an event, grouped by their regis...

Overview of the Completed Registrations by Answer Report, including how totals are calculated and how to view registrations by clicking numbers.

Overview of administration settings for Administrators, including Account, Sub-Accounts, Users, Display, and Account Usage.

Steps to remove attendees from Certain Platform when an event uses a Touchpoint integration.

Guidance on updating speaker records in Touchpoint when integrated with Certain Platform and when not synced, including bulk upload steps.

Guidance on attaching speakers to sessions and session instances for Touchpoint visibility.

Instructions for adding display logic to Speaker Portal pages in the Certain Help Center.

Overview of improvements to the Event Reports area in Certain 8.0, including report list improvements, data field grouping, and advanced options.

Error message and steps to resolve when a mass action is currently running in another active request.

ACH refunds cannot be processed through Certain Platform; refunds must be processed with the payment processor and then recorded in the system.

Instructions for administrators to deactivate a user from a Certain account, including limits and steps to remove a user.

This article explains how to use agenda items and logic rules to apply discounts to registrations in the Certain platform.

Release notes for 2025 Fall Release #4 (8.3.40) describing enhancements and bug fixes.

Release notes for 2025 Fall Release #2 (8.3.38) detailing bug fixes across blocks, forms, attendees, payments, and reporting.

Release notes for the 2025 Fall Release #1 (8.3.37), detailing bug fixes for Agenda Display Options, Registration, and Session Import.

Release notes for 2025 Summer Release #6 (8.3.36) covering bug fixes across agenda items, assets, badges, display rules, event copy, registrations, pr...

Release notes for 2025 Summer Release #5 (8.3.35), including bug fixes for Forms Inline Additional Registrations, Speaker Email Templates, and Reviewe...

Release notes for 2025 Summer Release #4 (8.3.34) detailing bug fixes across agenda grouping, country list, email links, registrations data transfer, ...

Release notes for 2025 Summer Release #3 (8.3.33.1) in the Certain Help Center.

Release notes for 2025 Summer Release #1 (8.3.31), including bug fixes for agenda calendar items, admin tooltips, payment meta data through authorize....

Release notes for the 2025 Spring Release #5 (8.3.28), including enhancements, bugs, and SSO improvements.

Step 7 provides a pre-registration readiness checklist for getting ready to accept registrations for your event.

Step 6 describes creating marketing elements for an event, including links, websites, and email templates.

Details about cipher suite changes for Certain Platform, API, Signal, and SSO, effective June 30, 2022.

Instructions for creating a new event in the Certain platform, including login, template options, required event fields, and saving.

Guidelines to customize email content for different registrant answers using content blocks and display rules in Certain's event setup.

Instructions for exporting profile records from the Report Results window after querying profiles.

Instructions for inviting or registering profiles for an event in the Certain Help Center.

Release notes for Certain 7.1.5 detailing enhancements and bug fixes across 2.0 API, accessibility, admin interface, display, forms, roles, speaker an...

Release notes for Certain 7.1.4, detailing bug fixes across admin interface, country list, email, forms, groups, reporting, and speaker/session manage...

Release notes for the Certain platform version 7.1.3, detailing enhancements and bug fixes released in November 2020.

Release notes for Certain 7.1.2, including 7.1.1, released in October 2020.

Release notes for Certain 7.0.7 detailing bug fixes across multiple components.

Release notes for Certain 7.0.5 covering enhancements and bug fixes across Badging, API, Events, Sessions, Reporting, and more.

Release notes for Certain platform version 7.0.6 detailing enhancements and bug fixes.

Release notes for Certain 7.0.4, detailing enhancements and bug fixes.

Release notes detailing enhancements and bug fixes for Certain 7.0.1.

Overview of the Certain 7.0 release notes, including accessibility updates, Digital Events enhancements, and enterprise features.

Index of previous release notes for the Certain platform, grouped by major version.

You can customize the message shown to attendees when they click the registration assistance link. HTML tags are supported in the text.

FAQs for managing events in the Certain Help Center.

Overview of the Getting Started guide for Certain Platform in the Help Center.

Overview of Automatic Event Waitlisting: automatically waitlists registrants when capacity is full and registers them when spaces open.

Overview of the global navigation bar in Certain, including Support bot, Recent Items, Favorites, and Help and Support options.

Overview of the Event List page in Certain Platform, including filtering, exporting, and navigation features.

Instructions for copying an existing event using the Copy Event wizard in the Certain platform.

Instructions for enabling the Forgot Password options in the Entry form, including default text values and error messages.

Overview of the Setup Dashboard in the Certain Help Center for event planning.

Help center article describing how to view and add items to the registration history for an attendee.

Instructions for creating and editing account-level printable confirmation templates in Certain's Help Center.

Step-by-step guide to configuring API Fetch for Eloqua data in Certain Platform.

Warning against using Sel? and Web? options for Agenda Item Questions and how these options can remove agenda items from registrations.

From conceptualizing and strategizing your event to managing budgets, engaging attendees, and measuring impact, the Ultimate Guide to Event Success wi...

Video-on-demand page introducing Certain's event management solutions to turn engagement signals into pipeline.

Video on demand session with Kent Martin about key considerations for planning and delivering hybrid events.

Power Templates equip event and marketing professionals to easily create events that are versatile and efficient, reducing time and costs.

Infographic describing how marketing events are changing and the expanded role of event marketers.

Overview of Certain's Grand Connections event management and related resources.

A guide on ROI for event marketing and how to leverage event data with Certain's platform.

How to Drive, Capture and Act on Attendee Engagement Data for Your Virtual, Hybrid and In-Person Events.

Infographic detailing event automation and Certain's event management technology solutions for marketers and event professionals.

A guide offering tips and best practices to drive, capture, and act on attendee engagement data generated from events to connect events to measurable ...

Webinar on uncovering attendee insights and applying AI to event management.

Video on demand content about AI-powered session recommendations for events.

Rockwell Automation enhanced event efficiency and lead quality by centralizing data with Certain's platform, enabling faster follow-up and global cons...

Case study of National Instruments using Certain's event platform to accelerate lead follow-up and reduce support time.

Official brand assets including logo lockups, color palette, typography, and product assets for Certain.

Blog post about an AI-powered Question Generator for smarter event surveys and attendee insights.

Knowledge Base and support resources for Certain Platform, including articles and developer space.

AI-powered event management delivers real-time insights, personalized attendee experiences, and smarter planning for marketers.