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Add To Calendar Updates
Details on 7.1.7 Add to Calendar updates, including AddEvent integration and configuration changes.
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How to Close Registration for an Event
Step-by-step guidance to close event registration using Forms or Event Status in the Certain Help Center.
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General FAQ - Streamline Agenda Item Entry
Instructions to streamline agenda item entry using Import and Export in the Certain platform, including steps and column tips.
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General FAQ - Publishing Forms and Websites
Overview of how Certain creates and shares URLs for online forms and websites and how to deliver them to attendees.
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General FAQ - Creating an Event
Overview of methods to create events in Certain: from scratch, copy existing, or from a template.
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Custom Report Header and Footer (Account Settings)
Instructions to add a custom header and footer to reports using the HTML Editor, including data field insertion and output format notes.
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Report Setup (Profiles)
Instructions for creating and configuring custom profile reports in Certain's Help Center.
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Import Room Reservations
Instructions to import attendees' accommodation reservations into an event from Excel or CSV files.
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Import Accommodation Blocks
Guidance to prepare and import accommodation blocks via CSV into an event on the Certain platform, including prerequisites and step-by-step instructio...
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Import (Travel)
Guide for importing travel data from CSV files, including data types, file preparation, and field mappings for Flights, Flight Inventory, and Attendee...
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Define Report Export Actions (Events)
Guidance on triggering Mass Actions during report export in Certain's Help Center.
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Pick Report Columns (Consolidation Reports)
Instructions for selecting and ordering data fields in Consolidation Reports within the Certain platform.
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Specify Report Display Options (Events)
Options for display and print settings of event reports in Certain.
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Build and Manage an Event - Step 7
Step 7 provides a readiness checklist for online registrations.
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Meeting Requests (Home)
Overview of the Meeting Requests Home page in the Certain Help Center, detailing list view, filters, and actions.
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Reports FAQ - Printing and Exporting Reports
Overview of formats for delivering reports: HTML, PDF, Excel, CSV, and TXT.
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Certain 7.1.4 Release Notes
Release notes for Certain 7.1.4 detailing bug fixes across admin interface, country list, email, forms, groups, reporting, and session management.
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Certain 7.0.7 Release Notes
Release notes for the Certain platform version 7.0.7, including bug fixes across modules.
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Certain 7.0.5 Release Notes
Release notes for Certain platform version 7.0.5 detailing enhancements and bug fixes.
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Certain 7.0.4 Release Notes
Release notes for Certain 7.0.4 including enhancements and bug fixes.
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.CSV File Format
Overview of CSV file format, encoding requirements, and character sets for imports.
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How to Import Accommodation Details
Steps to import and update accommodation details for registrations, with templates and resources.
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Forms FAQ
FAQ covering common tasks for managing forms in the Certain Help Center.
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What is a Primary Form?
Explanation of the Primary Form designation, editing, and related behavior in Certain's form setup.
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Inline Additional Registrations
Documentation for the Inline Additional Registrations feature in Certain's Summer Release 8.3.8, including benefits, fields, and configuration.
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General FAQ - Activating Agenda Item Waitlist on Forms
Instructions to activate waitlists for full agenda items within each agenda section of a form.
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Event List (from Login)
Overview of the Event List page shown after login, including filters, columns, and actions.
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Search
Guide to using the Search feature across Registrations, Profiles, Events, Forms, and Websites.
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Search For Registrations
Guidance for searching registrations across events and accounts, including criteria fields, operators, wildcards, pagination, and sorting.
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Forms FAQ - Changing the Order of Items on a Form
Instructions on configuring the order of form sections and how to reorder registrant details, attendee types, questions, and agenda items.
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Forms FAQ - Setting Up the Agenda Search Section
Guidance on configuring the Agenda Search filters, including field labels, pagination, and no-results messaging.
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Forms FAQ - Creating a New Form
Steps to create a new registration form, including how to access the Create a New Form page and copy an existing form.
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Forms FAQ - Editing Forms
Instructions for editing a form in the Certain platform, including left navigation functions and split-screen preview tips.
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Forms FAQ - Previewing a Form
Instructions for previewing forms in Certain's Form builder, including split screen edit mode and preview–edit toggling.
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Reports FAQ - Working with the Report Results Window
Documentation for using the Report Results window in Certain's Reports feature, including access, page areas, actions, filters, and navigation.
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Using Event Templates
Guidance on creating and managing event templates in Certain's Help Center.
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Copy Event (Wizard)
Instructions for copying an existing event using the Copy Event wizard, detailing steps, fields, and notes.
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Event List
Overview of the Event List in the Certain Platform Help Center, including how to add, export, filter, and view events.
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Accommodation Blocks
Overview of accommodation blocks, prerequisites, importing, sub-blocks, and utilization reports for event planning.
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Custom HTML (Registration Form)
Guide to using Custom HTML sections within registration forms, including creation, naming, and management of up to 20 sections.
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Additional Registrations (Attendee Form)
Instructions for configuring and using Additional Registrations on a single order form, including form setup, transfer of primary to additional regist...
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Promo Codes (Attendee Form)
Guide to configuring promo codes for attendee forms, including setup, sequence placement, and error handling.
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Sessions (Attendee Form)
Guidance on configuring and using Session Sections, Session Templates, and Speaker templates within Attendee Forms on the Certain platform.
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Questions (Registration Form)
Guide for configuring and using the Questions sections in a registration form, including prerequisites, sections, verify/confirm, and backward compati...
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Form Setup (Attendee/Registration Form)
Guidance for configuring attendee registration forms in the Certain platform, including sections, setup information, page layouts, and advanced settin...
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Create a New Form
Guide to creating a new registration form in Certain's Plan > Forms, including setup, page layout, display settings, and advanced options.
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Merchandise (Agenda Items)
Instructions for managing merchandise items in events, including item lists, custom merchandise types, and group/classification management.
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Scheduled (Agenda Items)
Help center article detailing how to manage scheduled agenda items, including viewing, editing, types, and groupings.
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Agenda
Overview of agenda categories, items, and management features for event planning within the Certain platform.
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Display Options (Supplier Reports)
Configuration of display, data export, and print settings for Supplier Reports in the Certain platform.
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Reviewers
Instructions for adding, editing, importing, exporting, and anonymizing reviewers in the Speaker and Session Management module.
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Speakers (in Speaker and Session Management)
Guidance for adding, editing, and managing speakers and related functions within the Speaker and Session Management module.
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Check-In Insights
Dashboard visualizes real-time check-in data with graphs for time, attendee types, and questions analytics.
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EXPORT
Documentation on configuring automatic mass actions for exported reports in Event Reports.
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Pick Report Columns (Event Reports)
Documentation on selecting and ordering data columns for Event Reports in the Certain platform.
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PAGE (Custom Report Header and Footer)
Instructions to customize headers and footers for a custom report across formats, including dynamic data fields and the HTML Editor.
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Display Options (Event Reports)
Options to control display and print formatting for Event Reports in the Certain Help Center.
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Report List
Overview of the Event Reports List, including running, adding, copying, and filtering reports.
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Digital Events Email Templates
Email template automatically sent to new digital event registrants; editable when the Digital Events module is enabled.
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Printable Confirmations (Event-Level)
Instructions for creating and using event-level printable confirmation templates, including headers, barcodes, sections, and notes.
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Sessions (in Speaker and Session Management)
Help Center article detailing how to view, filter, and manage sessions and session instances in Speaker and Session Management, including types, level...
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Import/Update Registrations
Instructions for importing and updating registrations using the Registration Import Wizard in Certain.
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Import Registration Session Instances
Instructions to assign, update, and cancel session instances for existing registrations via the Registrations Import page.
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Import Registration Data
Instructions for importing registrations, registration agenda items, and session instances into the event registrations database from external files.
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Event Dashboard
The Event Dashboard is the planner's home page for an event with access to the Setup and Registration Dashboards and tools to manage event details and...
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Search Profiles
Guidance on using the Search Profiles page to filter and locate profiles within the Certain Help Center.
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User Information
Guide to managing users and user profiles in Certain platform.
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Scheduling Emails Guide
Instructions for scheduling emails to registrants in Certain Platform using Email Templates.
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2025 Fall Release #2 (8.3.38)
Release notes for the 2025 Fall Release #2 (8.3.38) of the Certain platform.
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2025 Summer Release #4 (8.3.34)
Release notes for 2025 Summer Release #4 (8.3.34) covering fixes across Agenda Sections, Country List, Email, Registrations, Locations, Session Blocks...
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2025 Spring Release #6 (8.3.29)
Release notes for the 2025 Spring Release #6 (8.3.29), detailing enhancements and bug fixes.
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Industries (at account-level)
Instructions to add, import, and manage industries at the account level for speaker and session management.
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2025 Spring Release #3 (8.3.26)
Release notes for 2025 Spring Release #3 (8.3.26), detailing bug fixes across accounts, agenda items, emails, forms, itineraries, imports, and the spe...
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Bulk Uploading Translated Content
Instructions for bulk uploading translated content in Touchpoint when multiple languages are enabled.
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Event Templates
Guide to creating and applying Event Templates in Touchpoint to reuse colors, layouts, and settings across events.
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Groups & Terms
Documentation on creating and managing Groups and Terms to filter resources in Touchpoint.
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Accommodations Guide
Overview of the Accommodation Module in Certain, including enabling, statuses, hotels, room types, blocks, sub-blocks, forms, and roommate management.
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Missing Potential Duplicates under Registrations To Review
Guide on identifying potential duplicate registrations when an event has more than 5,000 registrations, using an exported Excel file.
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How do I import gender with my invite list?
Instructions for importing gender values in the invite list, including the mapping and example.
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How to change the Font Size or Remove the Underline for Hyperlinks on Forms and ...
Guide describing how to modify hyperlink appearance on forms and websites using CSS.
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Enforcing email uniqueness and addressing form login errors for existing email a...
Guidance on enforcing email uniqueness for forms and resolving login errors when an email address already exists.
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How to Setup Event Waitlist Option
Instructions to enable and configure the event waitlist, including capacity setup, waitlist status, email notifications, and queue management.
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Assigning Speaker Attendee Type Using Logic
Step-by-step guide to auto-assign a Speaker Attendee Type using form logic in the Certain platform.
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Upload Embedded Google Map to Forms
Instructions to embed a Google Map into a form by copying embed HTML from Google Maps.
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System Timestamps
Details on how Certain displays date-time stamps in PST and how event and form times are determined.
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Printing Badges on Avery Templates Not Available in the Certain Badge Layout Edi...
Workaround using Avery's online design tool to create templates, merge with Certain data, and print or export to PDF.
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Event Intelligence - Event Registration Chronicles
The Event Registration Chronicles dashboard helps analyze the pace of registrations across events, with filters and a screenshot-ready view for docume...
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Room Reservations Import Error on Date/Time Format
When importing Room Reservations, you may encounter an error indicating the date/time format should be MM/dd/yyyy, with steps to fix by adjusting Exce...
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Extracting all attendees' information
Instructions to create an account-level report to export attendee details for each event.
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Sharing Reports via Tokenized URL
Guide to sharing reports via tokenized URLs with read-only access or mass-action permissions.
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Adding Speakers on Sessions and Instances
Instructions for assigning master and specific speakers to sessions and their instances in the Certain platform.
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Adding Speakers - One by One, Via Import, or with Existing Profiles
Instructions for adding speakers to an event via manual entry, import, or existing profiles in the Certain platform.
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Scheduling Emails Guide
Guide to enabling, configuring, and tracking scheduled emails in Certain Platform.
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Send Email for accepted registrations
Notes on when to select an email template for accepted registrations in Certain's workflow.
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Promo Codes Guide
Guide to using the Registration Groups as Promo Codes module in Certain.