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Form Entry & Security
Instructions for using an Entry Page, setting up a waiver, and configuring login options in Form workflows.
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Login (Reviewer Portal)
Configuration guidance for the Reviewer Portal login page, including sign-in options and layout.
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Event Promo Code Import Wizard
Instructions to import promo codes from a CSV file into an event using the Promo Code Import Wizard.
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Import Room Reservations
Instructions to import attendees' accommodation reservations into an event from Excel or CSV files.
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Import Accommodation Blocks
Guidance to prepare and import accommodation blocks via CSV into an event on the Certain platform, including prerequisites and step-by-step instructio...
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Import (Travel)
Guide for importing travel data from CSV files, including data types, file preparation, and field mappings for Flights, Flight Inventory, and Attendee...
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Specify Report Display Options (Events)
Options for display and print settings of event reports in Certain.
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Reports FAQ - Printing and Exporting Reports
Overview of formats for delivering reports: HTML, PDF, Excel, CSV, and TXT.
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Certain 7.1.3 Release Notes
Release notes for Certain platform version 7.1.3 including enhancements and bug fixes.
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Certain 7.1.2 Release Notes
Release notes for Certain 7.1.2 covering enhancements and bug fixes across payment processors, digital events, form sessions, API, email, event lists,...
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.CSV File Format
Overview of CSV file format, encoding requirements, and character sets for imports.
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General FAQ - Integration Link Examples
Instructions and examples for creating web integration links in Certain's platform.
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Create a Website (at account-level)
Instructions for creating and configuring account-level websites in Certain.
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Display Options (Supplier Reports)
Configuration of display, data export, and print settings for Supplier Reports in the Certain platform.
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Display Options (Event Reports)
Options to control display and print formatting for Event Reports in the Certain Help Center.
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SSO (Single Sign-On) Configuration and Use
Overview of configuring and using SSO in Certain, including Admin, Attendee, and Check-In App SSO types and setup steps.
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SSO Configuration
Instructions for configuring Single Sign-On connections for events in Certain's platform.
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Import Registration Session Instances
Instructions to assign, update, and cancel session instances for existing registrations via the Registrations Import page.
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Import Registration Data
Instructions for importing registrations, registration agenda items, and session instances into the event registrations database from external files.
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SSO Connections (for an account)
Details on configuring Single Sign-On connections for a Certain account, including Admin, Attendee, and Check-In App entry points and field mappings.
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Entry Page (Attendee Form)
Documentation for configuring the entry page of the attendee registration form in Certain's event platform, including permissions, waivers, login opti...
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2025 Spring Release #5 (8.3.28)
Release notes for Spring 2025 Release #5 (8.3.28), including enhancements to Registration Administration and several bug fixes across agenda items, St...
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Security, Compliance, and Enterprise Scale for Global Event Programs
Security, compliance, and enterprise-scale controls for global event programs.
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Turn Event Data into Real-Time Revenue Acceleration
Certain Signal orchestrates event data flows to turn interactions into real-time buyer signals, fueling marketing and sales.
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What’s Next in Event Intelligence
Overview of AI’s potential in the event industry and related resources.
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The Ultimate AI Tech Stack for Event ROI
The Ultimate AI Tech Stack for Event ROI page with resources and CTAs for events management
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Scaling Event Intelligence for Business Success
Whitepaper on scaling event intelligence to measure ROI across the total event program.
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The Powerful Impact of In-Person Experiences on Event ROI
An enterprise-focused guide examining the ROI of in-person events and how Certain's solutions support event management, engagement, and analytics.
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Measuring Event Success Across the Funnel
Infographic explaining how to measure event impact across the buyer journey and connect events to business outcomes.
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Event Strategies to Accelerate the Buyer Journey with Deep Insights
An eBook highlighting the roles of AI and EI in buyer engagement and providing strategies for leveraging cutting-edge technologies to connect with eve...
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The Event Marketing Playbook: Engagement Strategy
Guide detailing engagement-focused event marketing best practices to maximize ROI.
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The Event Intelligence Playbook
A guide on ROI for event marketing and how to analyze event data using Certain's solutions.
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7 Seriously Simple Steps to Convert More Event Leads
A marketer’s cheat sheet to using event data for better lead scoring and nurturing.
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From Attendee to Advocate: Mastering Buyer Engagement at Events with AI & Event ...
An eBook explaining how AI and event intelligence change attendee engagement and how to track attendee behavior and turn attendees into customers.
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Event Marketing and Management Learning Center
A hub of guides, infographics, videos, webinars, and whitepapers on event marketing and management.
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Operational Reporting and Strategic Event Intelligence Together
Unified reporting and intelligence for events across the Certain platform, enabling end-to-end insights, ROI tracking, and program optimization.
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Connect Certain with Your Application Ecosystem
Power your marketing and sales ecosystem with connected event operations and insights across your enterprise stack.
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How Grand Connection Scaled Events with Certain’s Smart Event Technology
Grand Connection scaled events using Certain’s Smart Event Technology to streamline workflows, engage attendees, and maximize ROI.
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The Event Platform That Turns Engagement Into Revenue
Certain's enterprise-grade event management platform orchestrates attendee journeys, AI-powered personalization, and data-driven insights to drive ROI...
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Certain Event Intelligence
Event Intelligence centralizes all event data, provides data-driven recommendations, and visualizes performance to improve attendance, engagement, and...
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AI-Powered Attendee Journeys
Event Advisor personalizes attendee experiences with AI recommendations while capturing engagement data and intent signals.
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From Attendee to Buyer: Deliver Experiences That Drive Growth
Overview of how Certain enables personalized, AI-powered attendee journeys from invitation to post-event follow-up to drive engagement and ROI.
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Events Create Moments. Signals Turn Them Into Revenue.
Explores turning event signals into revenue with signal-aware strategies and AI-powered insights.
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Infographic: Measuring Event Success Across the Funnel
Explains how to evaluate event impact across the full buyer journey and includes downloadable resources from Certain.
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Introducing Event Advisor: How AI Is Transforming Event Personalization
Overview of Event Advisor, an AI-powered tool to personalize event journeys and drive engagement and revenue.
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The Future of Events Is AI-Powered — Are You Ready?
An AI-powered overview of event management with Buying Signals, personalized experiences, forecasting, and security.
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From Engagement to Revenue: Activating Event Buying Signals
An overview of event buying signals and how to turn attendee engagement into revenue.
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Architecting Events for ROI: The Fastest Path to Buyers
A blog post describing how designing events and using data signals can accelerate buyer engagement and sales pipeline.
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Creating High-Impact Attendee Experiences with AI
Blog post about AI-powered personalization and Session Advisor AI to drive attendee engagement and revenue.
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AI-Powered Post-Event Follow-Ups: A Game-Changer for Event Marketers
AI-powered post-event follow-ups automate personalized outreach using real-time attendee behavior to identify high-intent leads and drive post-event e...
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What to Look for in AI-powered Event Technology
Overview of criteria for selecting AI-powered event technology, including transparency, prediction, ROI, conversion, real-time optimization, and ethic...
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Industries (at account-level)
Instructions to add, import, and manage industries at the account level for speaker and session management.
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AI-Powered Event Management Software for Sales Professionals
AI-powered event management software for sales teams to identify high-potential prospects, personalize follow-up, and drive better event outcomes.
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Event Intelligence - Key Metrics
Key Metrics is a dashboard that provides a high-level view of event performance, including registrations vs goals, ROI, and audience details.
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Room Reservations Import Error on Date/Time Format
When importing Room Reservations, you may encounter an error indicating the date/time format should be MM/dd/yyyy, with steps to fix by adjusting Exce...
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Speaker Portal Access: Submit a Proposal & Sign In
Instructions for submitting a proposal in the Speaker Portal and signing in, plus how to configure portal settings and landing pages.
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Reviewer Portal Page Layout
Guide to editing the Reviewer Portal pages and layouts in Certain Help Center.
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Session Advisor FAQ's - Session Catalog
FAQ about Session Advisor AI, its workflow, integration, and data privacy within the Session Catalog.
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Supported Encryption Cipher Suite Changes
Details about cipher suite changes for Certain Platform, API, Signal, and SSO, effective June 30, 2022.
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Prompting Event ROI with Certain’s AI-Powered Insights
A slide deck guiding AI-assisted prompting to drive event ROI through KPI-aligned prompts and content guidance.
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2025 AI Trends for Event Management
A guide exploring how AI transforms event management in 2025, detailing agentic AI, event intelligence, practical applications, and nine trend traject...
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From Attendee to Advocate
An eBook guiding marketers on transforming event attendees into long-term brand advocates through AI and event intelligence.
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Engagement Data Drives Business Results
A playbook outlining how event engagement data connects events to measurable business results through planning, pre-event, during-event, and post-even...
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Events as a Strategic Lever in B2B Marketing
An enterprise-focused overview of how events drive lead generation, engagement, and brand growth in B2B marketing.
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Event Automation
A marketing brochure describing how Event Automation helps marketers manage events, capture attendee insights, engage attendees, and optimize event ma...
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Ultimate Guide to Event Success
A structured guide outlining data-driven strategies for event planning, budgeting, data orchestration, and technology selection.
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How can I still deliver on my business objectives through digital events?
A guide on delivering business objectives through digital events by leveraging seamless integrations, branding, and attendee insights.
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Why a Mobile Event App? Amazing Insights. That’s Why.
A concise guide explaining the value of mobile event apps for attendee insights and ROI, including a Top Ten list of benefits.
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Hand-in-Hand: Leveraging Tech and In-person Strategies for Success.
A whitepaper on blending digital tools and in-person events to drive engagement, generate leads, and enhance post-event follow-up across marketing and...
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Marketing Event Automation Simplified
A co-branded marketing brochure illustrating segmentation, email marketing, attendee data capture, and data integration for event-driven marketing wit...
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Bring Events Into Your Marketing Technology Stack
An end-to-end event automation platform that unifies event data to power real-time marketing actions.
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Drive a Higher ROI from Every Event
Marketing executives can use Certain to drive ROI from events through attendee data, personalization, and insights.
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In-Person Events Easily Planned, Delivered & Repeated
Overview of Certain's event management platform for planning, replicating, and optimizing in-person events with templates, branding, and insights.
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Event Management Consulting Services
Certain’s consulting team provides event management consulting, implementation, and insights to optimize event performance.
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Igniting Event Experiences with Touchpoint Ignite
On-demand webinar about leveraging event intelligence and AI to enhance event experiences and outcomes.
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Your CEO Asks
When you're investing a significant portion of your marketing budget in events and your CEO asks, 'What are the results?', do you have the resources a...
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Turning Event Data into Gold – 7 Ways to Measure the Business Impact of Your Eve...
Video on demand content describing how to measure the business impact of events using attendee management and analytics.
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Marketing Event Automation Simplified
Infographic about combining data from marketing automation and events to deliver ROI. Includes resources and solutions for event marketers.
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Crack the Code – Understanding Your Event Attendees
Webinar on uncovering attendee insights and applying AI to event management.
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MarketingProfs Highlight the Power of Certain’s Event Intelligence & AI in Drivi...
MarketingProfs discusses how event data and AI can uncover buying signals and boost marketing ROI through real-time event intelligence.
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Certain Launches Session Advisor, an AI-powered Personalization Solution to Acce...
Certain launches Session Advisor AI, an AI-powered personalization solution delivering tailored session recommendations at scale for event management.
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What is Event Management Software?
FAQ explaining what event management software is and its capabilities.
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The Ultimate AI Tech Stack for Event ROI
Learn how to scale, engage and drive revenue from events with AI in this engaging webinar.
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End Networking Roulette: Let Next-Gen AI Do the Matching
A webinar showcasing AI-powered session matching to help attendees decide among sessions and connections at events.
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Crack the Code and Understand Your Event Attendees
In this on-demand webinar, you’ll discover how to uncover insights into your event attendees’ mind – their priorities, needs, and interests using AI.
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What Is Data-Driven Marketing and How Does It Improve Your Event ROI?
Overview of data-driven marketing and its impact on event ROI, with steps to implement.
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How to Turn Your Audiences Into Customers Using AI
Overview of using AI to personalize event marketing and convert attendees into customers.
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Making Every Moment Count: Strategies to Boost Event Engagement and Impact
A guided approach to capturing and leveraging event data to engage attendees and maximize ROI using AI-powered insights.
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Setting Event Goals: Transform Your Events into Buyer Blueprints
A guide to setting measurable event goals and aligning them with the buyer's journey across funnel stages.
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Achieving Success With Scalable Event Personalization
Discussion of data-driven strategies for scalable event personalization using AI, with four pillars: Centralize, Standardize, Visualize, Contextualize...
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How AI is Revolutionizing Event Personalization: Meet Certain’s Session Advisor
Overview of Session Advisor, an AI-powered event personalization tool from Certain, and its benefits for attendees, organizers, and sponsors.
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Mastering B2B Event Strategy: Harnessing AI, Intelligence, and Insights for Succ...
A data-driven guide to mastering B2B event strategy using data orchestration, event intelligence, and AI-powered tools.
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Leveraging Event Data and AI for Business Success
Blog recap of a webinar on event data and AI, including Touchpoint Ignite and data-driven strategies for ROI.
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Igniting Event Experiences with Event Intelligence & AI
Explores how AI-powered event technology, led by Touchpoint Ignite, can unlock audience insights and improve event experiences.
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Mastering Buyer Engagement at Events
Guide on turning attendees into advocates using AI-powered event insights to optimize buyer engagement.
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Event Strategies to Accelerate the Buyer Journey
Explains how AI-powered event intelligence accelerates the buyer journey by analyzing engagement data, predicting actions, and personalizing attendee ...