Email Marketing and Contacts

A guide to using Participant Types to group users and restrict features by participant type in Touchpoint.

Guide to linking within the Touchpoint app using in-app links and URL construction.

Live Polling with Touchpoint provides real-time feedback. No extra gear is required.

Guidance on sending emails from within the Certain Platform, including sending to a single registrant or a group.

Summary page in the Registration area of Account Settings for administrators, listing data from Custom Profile Data, Financial Data, Printable Confirm...

Overview of available user types and how to assign access and permissions in Certain.

Instructions for adding and editing tiers in the Speakers and Sessions management module.

Guide to importing accommodation blocks via CSV into events, including preparing files, mapping fields, and post-import steps.

Documentation on setting up hotels for events, including hotel details and venue information.

Overview of the Meeting Requests List page with filters, columns, and actions.

Background and steps for assigning roles to events in the Certain platform.

Guide to configuring e-commerce accounts in the Certain platform, including supported gateways and setup steps.

Instructions and details for creating and managing accommodation blocks for events, including prerequisites, block information, utilization reports, a...

Instructions to configure the confirmation page for an attendee registration form, including email confirmations, itinerary, calendar additions, and s...

Overview of managing scheduled agenda items, including types, grouping by groups/locations/tracks, and actions like add, edit, delete, search, and imp...

Instructions to configure VIP alerts in Certain Check-In, including basic configuration, triggers, organizations, attendee types, attendees, and conta...

Guidance for using the VIP alert creation wizard in Certain Check-In, including steps to configure alert name, date range, organizations, attendee typ...

Email template sent to new registrations for digital events; defaults created when the Digital Events module is enabled; editable; includes best pract...

Documentation for creating and managing reviewer email templates in Certain's Help Center, including fields, from/reply addresses, assets, and attachm...

Help Center article describing how to view and update account information for administrators in the Certain platform.

Instructions to copy an existing Account or System Report using the Report Copy Wizard.

Privacy compliance access details and sub-module navigation for Administrators.

Guidance for creating and managing users within an account in the Certain platform, including permissions and password setup.

Release notes for 2025 Summer Release #2 (8.3.32) covering bug fixes across Custom Statuses, Email, Event Dashboard, Registrant Details, Promo Codes, ...

Release notes for 2025 Spring Release #3 (8.3.26) covering fixed issues including accounts usage reports, agenda item guest list, email handling, form...

Release notes for the 2025 Winter Release #5 (8.3.23) of the Certain platform, detailing enhancements, badges, and bug fixes.

Infographic resource for event marketers on using generative AI prompts to drive registrations and engagement.

Power your marketing and sales ecosystem with connected event operations and insights through Certain integrations and APIs.

Overview of Certain's Attendee Experience and AI-powered personalization to convert engagement into ROI.

Case study on how Touchpoint boosted attendee engagement and booth activity for a leading medical devices company.

Guidance on Wi-Fi considerations for Touchpoint app at events, including bandwidth usage, app data sync, and live polling considerations.

Updates for the Touchpoint July 2025 release, including agenda navigation, messaging controls, and CMS announcements.

Instructions to enable attendee-to-attendee messaging in Touchpoint by turning on the feature in the event dashboard.

Overview of Event Templates in Touchpoint, including creation, application, included content, and content that does not apply.

Overview of how to create and manage image maps and street maps in Touchpoint, including adding maps, pins, and locations.

Learn how to add translation support and use translation fields for multi-language content in Touchpoint.

The Links feature lets you create and manage a list of webpages and files to load in the app or externally.

Instructions for creating Info items, adding images, applying theming colors, and bulk uploading via spreadsheet.

Capacity planning is an extension of the Agenda feature for managing session capacity in Touchpoint.

Form to submit a support request including email, priority, subject, event info, date, description, and attachments.

TouchPoint webinar recording page in the webinar recordings section.

Webinar recording on Touchpoint Attendee Engagement covering Activity feed, Badge Game, Live Polling, and Survey.

Getting started guide for Touchpoint, including a video training series and related articles.

Touchpoint User Dashboard Training article in the Touchpoint Support Center with a video tutorial.

Guide on tagging attendee statuses and sessions required for attendees in Touchpoint.

Overview of how speakers and sessions transfer from the Platform to Touchpoint in the Touchpoint Knowledge Base.

Support article describing data flows from Platform to Touchpoint.

Support article explaining how to edit a new Touchpoint event, with a video demonstration and related articles.

Support knowledge base article about the required items for app submission in Touchpoint.

Instructions for editing the settings of a new Touchpoint app.

Guide to designing and managing the Touchpoint interactive badge game, including badge images, rules, goals, and promotion.

Instructions for creating and sharing certificates and provisioning profiles required to publish an app to the App Store.

Documentation detailing iPad home screen panel types and panel settings for Touchpoint.

Guidance on promoting your event app with Touchpoint, including announcements, highlights, and distribution tactics.

Overview of Touchpoint login options, including pre-defined attendee lists and no pre-defined attendee lists, with details on Planner-Created, Attende...

Guidance for preparing app content and submission assets for Touchpoint apps.

Guide to publishing events to the GatherNow app and enabling user access via the CMS and App Store.

Guidance for bulk uploading content to Touchpoint using separate spreadsheets and the Import Content workflow.

Instructions for scheduling sessions using the Session Scheduler, including location-based and location-free scheduling, automatic publishing, and mas...

Guide to using the Registration Groups sub-module in Certain, including setup, usage, and reporting.

FAQ covering dashboard refresh, statuses, tracking, retention, and CAN-SPAM compliance for Email Analytics.

Details on configuring Display Fields, Content Blocks, and Display Rules for event forms, websites, and emails in the Certain platform.

Details page for configuring Event basic information in the Certain platform, including Event Details, Location, Contacts, Custom Data, and currency l...

Overview of the Accommodation Module in Certain, including enabling, workflow, hotels, room types, blocks, sub-blocks, forms, roommates, and registrat...

Guidance for diagnosing dynamic data field display issues in templated emails when recipients are marked as Test Registrants.

Instructions for enabling Web Integration Links and adding new links to customize attendee communications.

Troubleshooting steps for email deliverability when SPF, DKIM, or DMARC checks fail in Certain's event emails.

Guidance on ensuring email deliverability from Certain, including DMARC, SPF, DKIM, and best practices.

Instructions for administrators about Cybersource setup requirements in Certain Platform.

Instructions to copy Confirmation Emails to a specified email address via the cc field in the Confirmation settings.

Overview of creating and managing system users and assigning user types in Certain.

FAQ about collecting multi-event data for Consolidation Reports and using custom questions in Certain.

Administration overview for administrators to navigate account settings in the Certain platform.

Instructions for removing attendees from Certain Platform when the event is integrated with Touchpoint.

Special considerations for updating speaker information in Touchpoint when speakers are synced from Certain Platform or added directly in Touchpoint.

Steps to tag registration statuses with Touchpoint: Synced to pull registrants into Touchpoint from Certain Platform.

Guidance on attaching speakers to sessions and session instances for Touchpoint integration in Certain Platform.

Upcoming changes to Add to Calendar with AddEvent integration in the Certain platform (7.1.7).

Instructions for creating and using custom display fields in the Certain platform.

Instructions to remove access to a Sub-Account in Certain Platform; deleting Sub-Accounts is not supported.

Instructions to grant or revoke full credit card number access for a user, including PCI considerations and steps to modify permissions.

Release notes for Summer 2025 Release #4 (8.3.34) covering fixes across Agenda Sections, Country List, Email, Forms, Locations, Session Blocks, Speake...

Release notes for 2025 Spring Release #1 (8.3.24) covering enhancements, bugs, and new features for Admin-Side Save Buttons, Display Rules, and Hotels...

Overview of the nine email events described for SendGrid analytics and notifications via Event Webhooks.

Overview of Delivered, Bounce, Blocked, and Deferred events in email delivery and what they imply for deliverability.

Guidance on syncing session related links from Platform to Touchpoint using the Touchpoint: Related Link tag.

Help center article explaining how to vary email content based on registrant answers using display rules and content blocks.

Instructions to change the From address on the Event Registration Confirmation Email in Certain Platform.

Explains how email spam filtering works for Certain, including default From address and DNS entries to send from a different domain.

General FAQ about sending emails in the Certain platform, including group and individual messaging, and saving email templates.

Instructions for emailing a group of event registrations using templates in Certain.

Guidance for creating and managing speaker email templates in Certain Help Center.

Configure VIP alerts for Certain Check-In, including alert name, active dates, triggers, attendees, and contacts.

A page to request a Touchpoint Ignite Demo for event management.

A tour of the Touchpoint Ignite mobile event app highlighting key benefits and features.

Customer stories about Certain’s event management platform featuring Rockwell Automation, National Instruments, Grand Connection, and a leading hearin...

ROI-focused page addressing resources and insights to deliver measurable return on investment from events.

A guide explaining the value of a mobile event app, with sections on management, engagement, and analytics.

Infographic about event ROI: 80% say lead generation is the #1 goal; 48% report any ROI metric.

Learn how to leverage AI-powered personalization to convert audiences to customers with AI personalization.

Video-on-demand resource outlining seven methods to measure the business impact of events using Certain's platform.

Explore Certain's Event Management Technology Solutions to turn engagement signals into pipeline.

Overview of Certain's AI-powered event technology stack to maximize event ROI.

Infographic detailing ten key features of event management software to drive quality data and real-time insights.

Part 1 of Certain's Enterprise Events series exploring the evolving role of events as strategic tools to drive growth, foster innovation, and enhance ...

Download this guide to learn more about the intersection of real-time marketing automation and event management technology.

With Power event templates, we equip event and marketing professionals to easily create events that are versatile and efficient, offering a seamless a...

Overview of Certain's event personalization features including enterprise event management software and event intelligence.

Explore Certain's Event Management Technology Solutions, including Manage Events, Engage Attendees, and Analyze Performance.

Guide to accelerate revenue with intelligent events using Certain's event management technology solutions, including Manage Events, Engage Attendees, ...

Infographic about how marketing events are changing and related resources from Certain.

Video On Demand resource detailing Certain's event management technology solutions, including Enterprise Event Management Software, Touchpoint, and Ev...

Video on demand webinar transcript about activating intent data from events.

Video on demand overview of Certain's event management technology solutions including Manage Events, Touchpoint, Event Intelligence, and additional re...

Attendees rely on their mobile devices for just about everything. View this event engagement overview to learn how to make events memorable.

Guide to driving, capturing, and acting on attendee engagement data for virtual, hybrid, and in-person events.

Infographic detailing how Certain's event management technology helps data-driven marketers and event professionals.

Infographic describing how digital events deliver business objectives and showcasing Certain's event management technology solutions.

Infographic page describing the Certain Touchpoint engagement app, its capabilities to engage attendees before, during, and after events, and related ...

Video On Demand presentation of Certain Event Advisor Webinar & Demo and related solutions.

Guide exploring how digital and in-person strategies together drive greater return for businesses and customers.

Gather Digital has become Certain Touchpoint; the mobile event app continues the mission to bring people together.

Certain announces Touchpoint Ignite, an AI-powered event app that transforms engagement data into deep audience insights and actionable intelligence.

An ecosystem of valued partners with proven solutions to help you add value to your events programs.

Resources from Certain at IMEX America 2024, including event intelligence playbooks and guides.

Thank you page for IMEX America 2023 visitors with resources on event intelligence, event management, and event engagement.

FAQ detailing who uses event automation software and related solutions.

Demonstration of the Touchpoint mobile event app by Certain, showing attendee engagement before, during, and after events.

Form to request a demo of Certain Event Advisor.

Contact page for Certain with a form to connect, and information for support and billing contacts.

An analysis of real-time signal delivery in event data and its impact on revenue teams.

Explores signal-based event solutions that connect attendee signals to marketing and sales to drive ROI.