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Participant Type
A guide to using Participant Types to group users and restrict features by participant type in Touchpoint.
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In-App Links
Guide to linking within the Touchpoint app using in-app links and URL construction.
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Live Polling
Live Polling with Touchpoint provides real-time feedback. No extra gear is required.
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General FAQ - Importing Registration Data
Guidance on creating registrations from existing data via external files or profile-based methods.
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Email FAQ - Sending Email
Guidance on sending emails from within the Certain Platform, including sending to a single registrant or a group.
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Profiles Area Options
Details about managing profiles and their relation to registrations in the Certain Help Center.
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Branding & Footer (Reviewer Portal)
Help article detailing branding and footer settings for the Reviewer Portal, including site header branding, logo options, and linking.
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Login (Reviewer Portal)
Instructions for configuring the Reviewer Portal login page, including sign-in options, layout, and image customization.
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E-commerce FAQ - Configuring E-commerce Accounts
Guide to configuring e-commerce accounts in the Certain platform, including supported gateways and setup steps.
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Confirmation (Attendee Form)
Instructions to configure the confirmation page for an attendee registration form, including email confirmations, itinerary, calendar additions, and s...
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Digital Events Email Templates
Email template sent to new registrations for digital events; defaults created when the Digital Events module is enabled; editable; includes best pract...
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Security Settings
Security options in Certain Help Center Account Settings, including session timeout, password expiration, and email-related configurations.
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E-commerce Account Details
Guidance for configuring e-commerce accounts, processors, currencies, and payment options in Certain.
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Account Information
Help Center article describing how to view and update account information for administrators in the Certain platform.
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Signal Integration with Salesforce Guide
Guide for integrating Certain Signal with Salesforce, including prerequisites, tagging, connections, flows, mappings, and troubleshooting.
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Certain Signal: User Guides
PDF user guides for configuring and using Certain Signal to integrate with third-party applications.
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Check-In Settings
Configuration options for branding and settings of the Certain Check-In app, including account logo, header/footer background, and event list display.
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SSO Connections (for an account)
Overview of Single Sign-On connections for a Certain account, including types, editing, and field mappings.
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Entry Page (Attendee Form)
Documentation of the Entry Page for Attendee Form, covering access permissions, waiver, login options, passcodes, SSO, and related settings.
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2025 Summer Release #2 (8.3.32)
Release notes for 2025 Summer Release #2 (8.3.32) covering bug fixes across Custom Statuses, Email, Event Dashboard, Registrant Details, Promo Codes, ...
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2025 Spring Release #3 (8.3.26)
Release notes for 2025 Spring Release #3 (8.3.26) covering fixed issues including accounts usage reports, agenda item guest list, email handling, form...
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2025 Winter Release #5 (8.3.23)
Release notes for the 2025 Winter Release #5 (8.3.23) of the Certain platform, detailing enhancements, badges, and bug fixes.
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AI-Powered Event Management Software for Sales Professionals
AI-powered event management software for sales professionals to turn event engagement into sales and optimize attendee experiences.
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The Event Marketer’s Guide to Generative AI Prompts
Infographic resource for event marketers on using generative AI prompts to drive registrations and engagement.
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Connect Certain with Your Application Ecosystem
Power your marketing and sales ecosystem with connected event operations and insights through Certain integrations and APIs.
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Touchpoint Ignite — Event Apps for Exceptional Attendee Experiences
Deliver personalized, data-driven event experiences at scale with Touchpoint Ignite. Turn engagement into insights and revenue.
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From Attendee to Buyer: Deliver Experiences That Drive Growth
Overview of Certain's Attendee Experience and AI-powered personalization to convert engagement into ROI.
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Driving Record Attendee Engagement with Touchpoint
Case study on how Touchpoint boosted attendee engagement and booth activity for a leading medical devices company.
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Wi-Fi Requirements
Guidance on Wi-Fi considerations for Touchpoint app at events, including bandwidth usage, app data sync, and live polling considerations.
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VIP Exhibitor Portal
Documentation for exhibitors on how to use the VIP Exhibitor Portal to view and edit profiles, upload materials, manage staff, tailor lead capture for...
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Lead Retrieval - Feature Overview
Overview of the Lead Retrieval feature including administrator/VIP portal and lead scanning instructions.
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Touchpoint Release (July 2025)
Updates for the Touchpoint July 2025 release, including agenda navigation, messaging controls, and CMS announcements.
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How to enable Attendee-to-Attendee Messaging
Instructions to enable attendee-to-attendee messaging in Touchpoint by turning on the feature in the event dashboard.
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Event Templates
Overview of Event Templates in Touchpoint, including creation, application, included content, and content that does not apply.
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Multiple Languages
Learn how to add translation support and use translation fields for multi-language content in Touchpoint.
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Links Feature
The Links feature lets you create and manage a list of webpages and files to load in the app or externally.
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Lead Retrieval - Feature Setup
Instructions to add and configure the Lead Retrieval feature, edit custom fields, grant access, and use the VIP Portal for exhibitors.
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Info Feature
Instructions for creating Info items, adding images, applying theming colors, and bulk uploading via spreadsheet.
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Exhibitor Feature
Overview of exhibitor feature options including check-ins, related links, videos, comments, favorites, attendees, and lead capture in the Touchpoint a...
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Capacity Planning
Capacity planning is an extension of the Agenda feature for managing session capacity in Touchpoint.
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Submit a request
Form to submit a support request including email, priority, subject, event info, date, description, and attachments.
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TouchPoint - Web Home Layout Webinar
TouchPoint webinar recording page in the webinar recordings section.
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Touchpoint - Attendee Engagement
Webinar recording on Touchpoint Attendee Engagement covering Activity feed, Badge Game, Live Polling, and Survey.
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Touchpoint - Getting Started
Getting started guide for Touchpoint, including a video training series and related articles.
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Touchpoint User Dashboard Training
Touchpoint User Dashboard Training article in the Touchpoint Support Center with a video tutorial.
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Tagging Attendee* Statuses & Sessions - Required for Attendees
Guide on tagging attendee statuses and sessions required for attendees in Touchpoint.
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Speakers and Sessions from Platform to Touchpoint
Overview of how speakers and sessions transfer from the Platform to Touchpoint in the Touchpoint Knowledge Base.
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What Flows Over from Platform to Touchpoint
Support article describing data flows from Platform to Touchpoint.
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Editing Your New Touchpoint Event
Support article explaining how to edit a new Touchpoint event, with a video demonstration and related articles.
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Prepare to Publish - Required Items for App Submission
Support knowledge base article about the required items for app submission in Touchpoint.
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Editing Your New Touchpoint App Settings
Instructions for editing the settings of a new Touchpoint app.
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NEW Badge Game UX
Guide to designing and managing the Touchpoint interactive badge game, including badge images, rules, goals, and promotion.
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Certificates And Provisioning
Instructions for creating and sharing certificates and provisioning profiles required to publish an app to the App Store.
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iPad Homescreen Layout
Documentation detailing iPad home screen panel types and panel settings for Touchpoint.
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Marketing Ideas
Guidance on promoting your event app with Touchpoint, including announcements, highlights, and distribution tactics.
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Login Options
Overview of Touchpoint login options, including pre-defined attendee lists and no pre-defined attendee lists, with details on Planner-Created, Attende...
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App Content Checklist
Guidance for preparing app content and submission assets for Touchpoint apps.
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GatherNow App Publishing
Guide to publishing events to the GatherNow app and enabling user access via the CMS and App Store.
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Bulk Uploading Content
Guidance for bulk uploading content to Touchpoint using separate spreadsheets and the Import Content workflow.
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Email Analytics Frequently Asked Questions
FAQ covering dashboard refresh, statuses, tracking, retention, and CAN-SPAM compliance for Email Analytics.
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What to do when registrants do not receive emails - SPF/DKIM/DMARC Failure
Troubleshooting steps for email deliverability when SPF, DKIM, or DMARC checks fail in Certain's event emails.
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Best Practices: Email Deliverability
Guidance on ensuring email deliverability from Certain, including DMARC, SPF, DKIM, and best practices.
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Troubleshooting - Unable to Change Event's E-Commerce Account
Troubleshooting steps for changing an event's E-Commerce account in Certain, including currency lock and restoring deleted accounts.
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E-Commerce Accounts - Errors Received Through Cybersource Payment Attempts
Overview of common Cybersource payment errors and steps to resolve them.
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Administrators - Cybersource Setup Requirements
Instructions for administrators about Cybersource setup requirements in Certain Platform.
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Administrators - E-Commerce Verification Settings
Options for configuring E-Commerce verification settings in Certain, including AVS verification, ZIP and street matching, and CSC collection.
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Administrators - Enabling E-Commerce for Payment Processing
Information for administrators on how e-commerce works and how to configure within Certain.
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How can I receive an email when someone registers for my Event
Instructions to copy Confirmation Emails to a specified email address via the cc field in the Confirmation settings.
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How to set up a Form's Entry Page
Guide to configuring the Entry Page for a Form, including permissions, waivers, security, passcodes, SSO, and messaging.
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Removing Attendees from Certain Platform when the Event has a Touchpoint Integra...
Instructions for removing attendees from Certain Platform when the event is integrated with Touchpoint.
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Updating Speaker Information in Touchpoint
Special considerations for updating speaker information in Touchpoint when speakers are synced from Certain Platform or added directly in Touchpoint.
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Syncing Registrants to Touchpoint from Platform
Steps to tag registration statuses with Touchpoint: Synced to pull registrants into Touchpoint from Certain Platform.
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Certain EventStream Guide
Guide to installing and using Certain EventStream within Oracle Eloqua, including prerequisites, installation, configuration, and usage.
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Session Speaker Integration - Touchpoint
Guidance on attaching speakers to sessions and session instances for Touchpoint integration in Certain Platform.
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Speaker Portal Access: Submit a Proposal & Sign In
Overview of submitting a proposal for the Speaker Portal and signing in, with setup instructions for portal pages and login.
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Reviewer Portal Page Layout
Instructions for editing the Reviewer Portal pages, including the Portal page, profile layout, and session layout.
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Advanced Template
Documentation for creating and editing the Advanced Template in the Certain platform, including Display Fields and Content File usage.
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Add To Calendar Updates
Upcoming changes to Add to Calendar with AddEvent integration in the Certain platform (7.1.7).
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2025 Summer Release #4 (8.3.34)
Release notes for Summer 2025 Release #4 (8.3.34) covering fixes across Agenda Sections, Country List, Email, Forms, Locations, Session Blocks, Speake...
-
2025 Spring Release #5 (8.3.28)
Release notes for the 2025 Spring Release #5 (8.3.28), including enhancements to Registration Administration and fixes for Agenda Items, Stripe paymen...
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The Nine Events of Email
Overview of the nine email events described for SendGrid analytics and notifications via Event Webhooks.
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Email Analytics: Email Statuses and What They Mean
Overview of Delivered, Bounce, Blocked, and Deferred events in email delivery and what they imply for deliverability.
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Signal Alerts - Common Errors and Recommendations
Overview of common errors in Signal Flows and troubleshooting steps.
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Session Related Links: Syncing from Platform to Touchpoint
Guidance on syncing session related links from Platform to Touchpoint using the Touchpoint: Related Link tag.
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Changing Contact Information on the Event Registration Confirmation Email
Instructions to change the From address on the Event Registration Confirmation Email in Certain Platform.
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General FAQ - About Spam Filtering
Explains how email spam filtering works for Certain, including default From address and DNS entries to send from a different domain.
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Email a group of registrations
Instructions for emailing a group of event registrations using templates in Certain.
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Speaker Email Templates
Guidance for creating and managing speaker email templates in Certain Help Center.
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API Fetch - Eloqua step by step configuration
Step-by-step guide to configure API Fetch with Eloqua to ingest Eloqua contacts as Certain registrations for your event.
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API Fetch walkthrough
Step-by-step configuration for API Fetch data source in the Certain Platform.
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API Fetch FAQs
FAQ about API Fetch, the data synchronization feature included with Certain Enterprise.
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Prompting Event ROI: A guided approach to prompting AI for event marketing and R...
A structured, multi-section guide for crafting prompts to drive event ROI using AI-powered insights.
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Event Automation
A marketing brochure detailing how Certain's Event Automation helps data-driven marketers manage events, capture attendee insights, and drive ROI thro...
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How can I still deliver on my business objectives through digital events?
A guide for transitioning in-person events to digital formats with integration and engagement strategies.
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10 Things to Look for in the Best Event Management Software
A concise guide listing ten key features to evaluate in an event management platform.
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Transform Cold Leads Into Hot Opportunities with Certain
Marketing content on turning cold event leads into warm opportunities using Certain's end-to-end event experience.
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Why a Mobile Event App? Amazing Insights. That’s Why.
Overview of the rationale and benefits of using a mobile event app to capture attendee data and enable real-time insights.
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How to Leverage Event Management Software to Generate More Revenue from Events
A marketing-focused guide on measuring and improving event ROI through integrating event management with marketing automation and data intelligence.
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Request a Touchpoint Ignite Demo
A page to request a Touchpoint Ignite Demo for event management.
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Event Management Software For Virtual Events
Event management software for virtual events to engage audiences, leverage event intelligence, and scale thousands of virtual events.
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Bring Events Into Your Marketing Technology Stack
End-to-end event automation platform that aggregates event data into real-time insights for marketing operations.
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Drive a Higher ROI from Every Event
Marketing executives can improve ROI from events by leveraging rich attendee data, integrated lead scoring, and targeted content.
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In-Person Events Easily Planned, Delivered & Repeated
Event automation platform for in-person events enabling replication, efficiency, branding, scale and insights.
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Unify Virtual and In-person Audiences With a Consistent and Engaging Hybrid Even...
Hybrid event management platform enabling in-person and virtual audiences with engagement tools, branding, templates, and insights.
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Turn Event Data into Real-Time Revenue Acceleration
Certain Signal orchestrates event data flows to turn event interactions into actionable buying signals for marketing and sales.
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Your Event Success Is Our Priority
Certain’s team of event management consulting professionals brings extensive experience in building your events, templates, forms, website design and ...
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Take a Tour of Touchpoint Ignite Event App
A tour of the Touchpoint Ignite mobile event app highlighting key benefits and features.
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Our Customers Tell The Best Stories
Customer stories about Certain’s event management platform featuring Rockwell Automation, National Instruments, Grand Connection, and a leading hearin...
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Your CEO Asks
ROI-focused page addressing resources and insights to deliver measurable return on investment from events.
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Why a Mobile Event App? Amazing Insights. That’s Why.
A guide explaining the value of a mobile event app, with sections on management, engagement, and analytics.
-
Where’s Your Event ROI?
Infographic about event ROI: 80% say lead generation is the #1 goal; 48% report any ROI metric.
-
The Ultimate Guide to Event Buying Signals
A guide for marketers to leverage buying signals and AI to improve event outcomes and drive growth in B2B events.
-
Turning More Audiences into Customers with AI-Powered Personalization
Learn how to leverage AI-powered personalization to convert audiences to customers with AI personalization.
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Turning Event Data into Gold – 7 Ways to Measure the Business Impact of Your Eve...
Video-on-demand resource outlining seven methods to measure the business impact of events using Certain's platform.
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Turn Engagement Signals into Pipeline
Explore Certain's Event Management Technology Solutions to turn engagement signals into pipeline.
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The Ultimate AI Tech Stack for Event ROI
Overview of Certain's AI-powered event technology stack to maximize event ROI.
-
The Top 10 Best Event Management Software Features
Infographic detailing ten key features of event management software to drive quality data and real-time insights.
-
Redefining the Event Landscape in the Enterprise World
Part 1 of Certain's Enterprise Events series exploring the evolving role of events as strategic tools to drive growth, foster innovation, and enhance ...
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Real-Time Marketing Guide
Download this guide to learn more about the intersection of real-time marketing automation and event management technology.
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Power Templates
With Power event templates, we equip event and marketing professionals to easily create events that are versatile and efficient, offering a seamless a...
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Event Personalization at Scale
Overview of Certain's event personalization features including enterprise event management software and event intelligence.
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Your Events are Talking, Are You Listening? (Video On Demand)
Explore Certain's Event Management Technology Solutions, including Manage Events, Engage Attendees, and Analyze Performance.
-
Measuring Event Success Across the Funnel
Infographic about evaluating event impact across the buyer journey and aligning event goals with funnel metrics.
-
Marketing Event Automation Simplified
Download this infographic to learn about how combining data from marketing automation and events is a powerful way to deliver ROI.
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How to Accelerate Revenue with Intelligent Events
Guide to accelerate revenue with intelligent events using Certain's event management technology solutions, including Manage Events, Engage Attendees, ...
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How Marketing Events are Changing
Infographic about how marketing events are changing and related resources from Certain.
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How Grand Connections Scaled Events with Certain
Video On Demand resource detailing Certain's event management technology solutions, including Enterprise Event Management Software, Touchpoint, and Ev...
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From Signals to Sales: Activating Intent Data from Events
Video on demand webinar transcript about activating intent data from events.
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Events as a Strategic Lever in B2B Marketing
This eBook, Part 2 of our Enterprise Events series, explains how events can serve as a strategic lever in B2B marketing, from planning to measuring im...
-
The Event Marketing Playbook: Engagement Strategy
Guide outlining engagement-focused event marketing best practices to streamline execution and improve ROI.
-
Event Management Overview
Video on demand overview of Certain's event management technology solutions including Manage Events, Touchpoint, Event Intelligence, and additional re...
-
Event Engagement Overview
Attendees rely on their mobile devices for just about everything. View this event engagement overview to learn how to make events memorable.
-
The Event Engagement Data Playbook
Guide to driving, capturing, and acting on attendee engagement data for virtual, hybrid, and in-person events.
-
Event Automation for Data-Driven Marketers & Event Professionals
Infographic detailing how Certain's event management technology helps data-driven marketers and event professionals.
-
Delivering Business Objectives Through Digital Events
Infographic describing how digital events deliver business objectives and showcasing Certain's event management technology solutions.
-
7 Seriously Simple Steps to Convert More Event Leads
Guide detailing seven steps to convert event leads using attendee data, engagement, and nurturing strategies.
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Certain Touchpoint Engagement App
Infographic page describing the Certain Touchpoint engagement app, its capabilities to engage attendees before, during, and after events, and related ...
-
Certain Event Advisor Webinar & Demo
Video On Demand presentation of Certain Event Advisor Webinar & Demo and related solutions.
-
Better Together: Digital + In-Person Strategies = Greater Return for Businesses ...
Guide exploring how digital and in-person strategies together drive greater return for businesses and customers.
-
3 Proven Ways to Turn Event Leads into Revenue – Fast
Video on demand featuring three proven ways to turn event leads into revenue quickly.
-
Gather Digital Has Become Certain Touchpoint
Gather Digital has become Certain Touchpoint; the mobile event app continues the mission to bring people together.
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Certain Launches API Fetch: A Revolutionary Event Data Syncing Solution
Certain launches API Fetch, a data integration solution enabling automated event data synchronization for marketing professionals.
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Certain Launches Touchpoint Ignite: Transforming Events with Deep Audience Insig...
Certain announces Touchpoint Ignite, an AI-powered event app that transforms engagement data into deep audience insights and actionable intelligence.
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Demandbase | Partner
Partner page describing Demandbase, a targeting and personalization platform, and its event-focused benefits.
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Capture Technologies | Partner
Capture Technologies delivers efficient on-site event solutions, specializing in badge printing, registration, and attendee management, with access co...
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Thank You For Visiting Our Booth At IMEX America 2024
Resources from Certain at IMEX America 2024, including event intelligence playbooks and guides.
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Thank You For Visiting Our Booth At IMEX America 2023!
Thank you page for IMEX America 2023 visitors with resources on event intelligence, event management, and event engagement.
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What is Event Automation Software?
Definition of Event Automation Software: a technology evolved from traditional event management software to automate, personalize, and measure event m...
-
Who Uses Event Automation Software?
FAQ detailing who uses event automation software and related solutions.
-
What is the Proper Way to Track Event Attendees and Participants?
FAQ describing how to track event attendees and participants using spreadsheets, marketing automation, CRM, or end-to-end event management systems.
-
On-Demand Touchpoint Demo
Demonstration of the Touchpoint mobile event app by Certain, showing attendee engagement before, during, and after events.
-
From Signals to Sales: Activating Intent Data from Events
This on-demand webinar shows how to translate intent data into actionable intelligence that drives pipeline and accelerates deals.
-
Request a Demo of Certain Event Advisor
Form to request a demo of Certain Event Advisor.
-
National Instruments Achieves Significant Cost Savings and Accelerates Lead Gene...
National Instruments uses Certain's end-to-end event management platform to accelerate lead generation and reduce event-related costs.
-
Connect with our Awesome Sales Team
Form to contact Certain Sales and reach departments such as Support and Accounting & Billing.
-
Contact Us
Contact page for Certain with a form to connect, and information for support and billing contacts.
-
Request a Demo of Certain Buying Signals
Form to request a demonstration of Certain Buying Signals, featuring fields for first name, last name, company, and work email.
-
Events Create Moments. Signals Turn Them Into Revenue.
A guide to turning event signals into revenue through signal-aware event management and real-time intelligence.
-
How to Turn Your Audiences Into Customers Using AI
Explains how AI-powered insights and automation turn event attendees into customers through personalization and optimized follow-ups.
-
Setting Event Goals: Transform Your Events into Buyer Blueprints
Guidance on creating strategic event goals to align marketing and sales, with funnel-stage KPIs.
-
Real-Time Signal Delivery: When Speed Meets Context, Revenue Teams Win
An analysis of real-time signal delivery in event data and its impact on revenue teams.
-
Maximizing Event Success with Signal-Based Solutions: A Catalyst for Marketers t...
Explores signal-based event solutions that connect attendee signals to marketing and sales to drive ROI.
-
Infographic: Measuring Event Success Across the Funnel
An infographic-guided overview of measuring event success across the buyer funnel, with a framework of questions for evaluating impact and a spotlight...
-
Transforming Events into Revenue Generators
Overview of how marketing events can drive revenue using data-driven strategies and event intelligence.
-
From Engagement to Revenue: Activating Event Buying Signals
Explains how event buying signals reveal buyer intent and how to activate them to drive revenue from events.
-
Beyond Badge Scans: How Smart Sales Teams Extract Real Value from Events
Guide to turning event signals into revenue through signal intelligence and engagement insights.
-
3 Ways to Spark Sales-Ready Conversations Post-Event
Three AI-powered strategies to convert event leads into sales-ready conversations: engagement signals, personalized post-event outreach, and AI-powere...
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Create Exceptional Attendee Experiences. Capture Every Buying Signal.
Certain helps run engaging events, personalize attendee experiences, and turn engagement into buying signals to accelerate buyer journeys and deliver ...